BSBHRM512 Develop and manage performance management processes

Upon successful completion of this unit, you will:

• develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
• design methods for the development of key performance indicators and formal performance management sessions by line managers
• consult with stakeholders to gain support
• design, develop, coordinate and implement individual and group learning and development
• train line managers and other relevant people to manage performance
• provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
• develop approaches to improve performance and address identified performance gaps

Demonstrate knowledge of:

• characteristics of a learning organisation
• policies and legislation relevant to performance management
• grievance procedures
• models for giving feedback and options for skill development
• options in the design of performance management processes
• role of performance management in relation to broader human resources and business objectives

BSBHRM507 Manage separation or termination

Upon successful completion of this unit, you will:

• create policies and procedures to manage all aspects of employment termination according to legislative and organisational requirements
• communicate effectively with employees to ensure they are aware of their rights and responsibilities
• ensure staff have an appropriate skill-sets to conduct terminations
• use data from exit interviews to suggest organisational improvements.

• disciplinary procedures
• employment contracts including terms and conditions
• procedures and grounds for dismissal, suspension, voluntary termination, retirement and redundancy
• relevant industrial relations and employee dismissal legislation

BSBHRM505 Manage remuneration and employee benefits

Upon successful completion of this unit, you will:

• develop remuneration strategies for different occupational groups
• manage remuneration and benefits in accordance with all legislative and ethical requirements and operational policies
• apply awards and agreements to remuneration processes
• apply requirements of the Australian Taxation Office in relation to income tax, superannuation reporting, FBT and bonus payments

• remuneration principles or models and approaches
• the ethical practices relating to remuneration and benefits strategies
• various remuneration or employee benefits
• ways to position an organisation an ’employer of choice’
• award structures for industrial agreements
• organisational policies and procedures affecting remuneration strategies
• relevant legislation, regulations and standards that may affect remuneration strategies
• the requirements of the Australian Taxation Office in relation to:
  • income tax
  • superannuation reporting
  • FBT and bonus payments

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Upon successful completion of this unit, you will:

• explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
  • WHS legislative and organisational requirements
  • identified hazards and outcomes of risk assessment and control
• ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures according to organisational and legislative WHS requirements including:
  • consultation and communications to enable team members to participate in managing WHS risks and hazards
  • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
  • identifying, reporting and taking action on WHS hazards and risks
  • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
  • reporting on the cost of WHS training
• keeping WHS records
• analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area

Demonstrate knowledge of:

• legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
• key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• importance of effective consultation mechanisms in managing health and safety risks in the workplace
• how the hierarchy of control applies in the work area

BSBWRK520 Manage employee relations

Upon successful completion of this unit, you will:

• analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
• collaborate with others to develop and review industrial relations policies and plans
• develop implementation and contingency plans for industrial relations policies
• identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
• document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
• train others in conflict-resolution techniques
• manage industrial relations conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

Demonstrate knowledge of:

• relevant industrial relations legislation or regulations
• enterprise and workplace bargaining processes
• relevant entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
• key sources of expert industrial relations advice
• relevant organisational policies and procedures
• organisational objectives.

BSBHRM501 Manage human resource services

Upon successful completion of this unit, you will:

• plan and manage human resource delivery within legislative, organisational and business ethics frameworks
• communicate effectively with a range of senior personnel
• identify and arrange training support where appropriate
• calculate human resource return on investment within the organisation

• the key provisions of legal and compliance requirements that apply to managing human resources
• the organisation’s code of conduct
• human resource strategies and planning processes and their relationship to business and operational plans
• performance and contract management
• how feedback is used to modify the delivery of human resources

BSBHRM513 Manage workforce planning

Upon successful completion of this unit, you will:

• review and interpret information from a range of internal and external sources to identify:
  • current staff turnover and demographics
  • labour supply trends factors that may affect workforce supply
  • organisation’s workforce requirements objectives and strategies
  • manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
  • review relevant trends and supply and demand factors that will impact on an organisation’s workforce
  • develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.

Demonstrate knowledge of:

• current information about external labour supply relevant to the specific industry or skill requirements of the organisation
• industrial relations relevant to the specific industry
• labour force analysis and forecasting technique

BSBHRM502 Manage human resource management information systems

Upon successful completion of this unit, you will:

• assess written reports on human resource management information systems (HRIS)
• develop and implement a plan for a new HRIS in close consultation with others
• review the new system and make improvements where required

• monitoring, measuring and evaluation techniques for a range of human resource management functions
• procurement procedures, including preparation of a technical brief
• the various types of HRIS available and their respective capabilities and limitations
• key organisational protocols and processes applicable to managing a HRIS

BSBPMG522 Undertake project work

Upon successful completion of this unit, you will:

• define the parameters of the project including:
  • project scope
  • project stakeholders, including own responsibilities
  • relationship of project to organisational objectives and other projects
  • reporting requirements
  • resource requirements
• use project management tools to develop and implement a project plan including:
  • deliverables
  • work breakdown
  • budget and allocation of resources
  • timelines
  • risk management
  • record keeping and reporting
• consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
• provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
• finalise the project including documentation, sign-offs and reporting
• review and document the project outcomes

Demonstrate knowledge of:

• project management tools and how they contribute to a project
• types of documents and other sources of information commonly used in defining the parameters of a project
• processes for identifying and managing risk in a project
• organisation’s mission, goals, objectives and operations and how the project relates to them
• organisation’s procedures and processes that are relevant to managing a project including:
  • lines of authority and approvals
  • quality assurance
  • human resources
  • budgets and finance
  • record keeping
  • reporting
• legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements

BSBFIM502 Manage payroll

Upon successful completion of this unit, you will:

• document steps undertaken to establish payroll system
• use data and calculations to reconcile salaries, wages and deductions in accordance with all legislative and organisational requirements
• create accurate payroll management records

• key provisions of relevant legislation, standards, regulations and codes of practice that may affect aspects of payroll operations
• organisational policies and procedures across the full range of tasks for the required payroll processes

BSBADM506 Manage business document design and development

Upon successful completion of this unit, you will:

• identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
• establish documentation standards to meet organisational requirements
• design, test and amend document templates
• develop and implement documentation and training to support use of standard templates and macros
• monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements

• document production processes
• costs involved with the implementation of standard documentation
• the software applications relevant to document design and development in the organisation
• key provisions of relevant legislation and regulations, codes and standards affecting document production
• organisational policies and procedures relating to document production
• sources of expertise available externally to the organisation or workgroup

BSBADM504 Plan and implement administrative systems

Upon successful completion of this unit, you will:

• work with relevant personnel and stakeholders to identify administrative system improvements
• document necessary requirements or modifications
• provide training and support for staff to use the new or modified system
• monitor the new system and identify future improvements and staff training needs.

• relevant legislative and organisational policies and procedures for reviewing administrative systems

BSBADM503 Plan and manage conferences

Upon successful completion of this unit, you will:

• apply conventions and procedures for formal and informal meetings including:
  • developing and distributing agendas and papers
  • identifying and inviting meeting participants
  • organising and confirming meeting arrangements
  • running the meeting and following up
• organise, take part in and chair a meeting
• record and store meeting documentation
• follow organisational policies and procedures.

• meeting terminology, structures, arrangements
• responsibilities of the chairperson and explain group dynamics in relation to managing meetings
• options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
• the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.