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BSB50618 Diploma of Human Resources Management & BSB51918 Diploma of Leadership and Management

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BSB50618 Diploma of Human Resources Management & BSB51918 Diploma of Leadership and Management


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Units of Competency

15

Course Access

18

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

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END OF FINANCIAL YEAR SALE

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*Not applicable with any other offer. Offer ends 30/06/21.
See Terms and Conditions for further details.

We are no longer accepting enrolments into this double Diploma course. You may still enrol in a single Diploma. See Diploma courses here.

The combination of leadership and human resources in this creative double diploma means that you are already one step ahead!

BSB50618 Diploma of Human Resources Management

The BSB50618 Diploma of Human Resources Management course has been specially developed to enhance the skill set and prospects of anyone who is determined to follow a career in any number of human resource roles. Focusing on a comprehensive selection of human resource competencies, this diploma course allows individuals to develop the basic skills necessary to excel in the field, including the management of workforces, worker performance, employee benefits and remuneration, recruitment and selection, and human resource performance management.

BSB51918 Diploma of Leadership and Management

Like human resource management, the management of teams, departments and projects has also gained considerable importance in recent times. The BSB51918 Diploma of Leadership and Management trains and prepares you for efficient leadership. Completing this course will help you build a solid foundation of the necessary skills and experience in managerial disciplines. The learning content and assessment tasks for this diploma provide an accurate representation of the skills and tools required of a leader who manages staff or services.

Career Opportunities

  • Business Development Manager
  • Business Manager
  • Corporate Services Manager
  • Distribution Centre Manager
  • Information Services Manager
  • Legal Practice Manager
  • Manager
  • Office Manager
  • Operations Manager
  • Production Manager
  • Public Sector Manager
  • Senior Manager (Public Sector)
  • Transport Manager
  • Warehouse Manager
  • Human Resources Adviser
  • Human Resources and Change Manager
  • Human Resources Consultant
  • Senior Human Resources Officer

BSBHRM506 Manage recruitment selection and induction processes

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.

It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case.

Topics:
  1. Develop recruitment, selection and induction policies and procedures
  2. Recruit and select staff
  3. Manage staff induction
Upon successful completion of this unit, you will:
  • develop or critically analyse a policy and procedures framework for recruitment, selection and induction
  • identify the need for recruitment
  • prepare and oversee appropriate documentation required for recruitment
  • select and advise job applicants appropriately
  • manage the induction process
  • comply with relevant legislation and organisational requirements
Demonstrate knowledge of:
  • recruitment and selection methods, including assessment centres
  • the concept of outsourcing
  • the purpose of employee contracts and industrial relations
  • relevant legislation, regulations, standards and codes of practice that may affect recruitment, selection and induction
  • why terms and conditions of employment are an important aspect of recruitment
  • the relevance of psychometric and skills testing programs to recruitment
Nominal hours = 60 hours

BSBHRM512 Develop and manage performance management processes

This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.

This unit applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.

Topics:
  1. Develop integrated performance-management processes
  2. Facilitate the implementation of performance-management processes
  3. Coordinate individual or group learning and development
Upon successful completion of this unit, you will:
  • develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
  • design methods for the development of key performance indicators and formal performance management sessions by line managers
  • consult with stakeholders to gain support
  • design, develop, coordinate and implement individual and group learning and development
  • train line managers and other relevant people to manage performance
  • provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
  • develop approaches to improve performance and address identified performance gaps
Demonstrate knowledge of:
  • characteristics of a learning organisation
  • policies and legislation relevant to performance management
  • grievance procedures
  • models for giving feedback and options for skill development
  • options in the design of performance management processes
  • role of performance management in relation to broader human resources and business objectives
Nominal hours = 60 hours

BSBHRM507 Manage separation or termination

This unit describes the skills and knowledge required to deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews.

It applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.

Topics:
  1. Develop policies and procedures for separation/termination of employment
  2. Manage separation/termination processes
  3. Manage exit interview process
Upon successful completion of this unit, you will:
  • create policies and procedures to manage all aspects of employment termination according to legislative and organisational requirements
  • communicate effectively with employees to ensure they are aware of their rights and responsibilities
  • ensure staff have an appropriate skill-sets to conduct terminations
  • use data from exit interviews to suggest organisational improvements.
Demonstrate knowledge of:
  • disciplinary procedures
  • employment contracts including terms and conditions
  • procedures and grounds for dismissal, suspension, voluntary termination, retirement and redundancy
  • relevant industrial relations and employee dismissal legislation
Nominal hours = 50 hours

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:
  1. Provide information to the work team about WHS policies and procedures
  2. Implement and monitor participation arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records for the team
Upon successful completion of this unit, you will:
  • explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
    • WHS legislative and organisational requirements
    • identified hazards and outcomes of risk assessment and control
  • ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
  • implement and monitor procedures according to organisational and legislative WHS requirements including:
    • consultation and communications to enable team members to participate in managing WHS risks and hazards
    • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
    • identifying, reporting and taking action on WHS hazards and risks
    • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
    • reporting on the cost of WHS training
  • keeping WHS records
  • analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
  • legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
  • key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
  • organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
  • importance of effective consultation mechanisms in managing health and safety risks in the workplace
  • how the hierarchy of control applies in the work area
Nominal Hours: 50

BSBWRK520 Manage employee relations

This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.

Topics:
  1. Develop employee and industrial relations policies and plans
  2. Implement employee relations policies and plans
  3. Manage negotiations to resolve conflict
Upon successful completion of this unit, you will:
  • analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
  • collaborate with others to develop and review industrial relations policies and plans
  • develop implementation and contingency plans for industrial relations policies
  • identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
  • document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
  • train others in conflict-resolution techniques
  • manage industrial relations conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.
Demonstrate knowledge of:
  • relevant industrial relations legislation or regulations
  • enterprise and workplace bargaining processes
  • relevant entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
  • key sources of expert industrial relations advice
  • relevant organisational policies and procedures
  • organisational objectives.
Nominal Hours: 80

BSBHRM501 Manage human resource services

This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.

It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.

Topics:
  1. Determine strategies for delivery of human resource services
  2. Manage the delivery of human resource services
  3. Evaluate human resource service delivery
  4. Manage integration of business ethics in human resource practices
Upon successful completion of this unit, you will:
  • plan and manage human resource delivery within legislative, organisational and business ethics frameworks
  • communicate effectively with a range of senior personnel
  • identify and arrange training support where appropriate
  • calculate human resource return on investment within the organisation
Demonstrate knowledge of:
  • the key provisions of legal and compliance requirements that apply to managing human resources
  • the organisation’s code of conduct
  • human resource strategies and planning processes and their relationship to business and operational plans
  • performance and contract management
  • how feedback is used to modify the delivery of human resources
Nominal hours = 60 hours

BSBHRM513 Manage workforce planning

This unit describes the skills and knowledge required to manage planning in relation to an organisation's workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.

It applies to individuals who are human resource managers or staff members with a role in a policy or planning unit that focuses on workforce planning.

Topics:
  1. Research workforce requirements
  2. Develop workforce objectives and strategies
  3. Implement initiatives to support workforce planning objectives
  4. Monitor and evaluate workforce trends
Upon successful completion of this unit, you will:
  • review and interpret information from a range of internal and external sources to identify:
    • current staff turnover and demographics
    • labour supply trends factors that may affect workforce supply
    • organisation’s workforce requirements objectives and strategies
  • manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
  • review relevant trends and supply and demand factors that will impact on an organisation’s workforce
  • develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.
Demonstrate knowledge of:
  • current information about external labour supply relevant to the specific industry or skill requirements of the organisation
  • industrial relations relevant to the specific industry
  • labour force analysis and forecasting technique
Nominal hours = 60 hours

BSBPMG522 Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

Topics:
  1. Define project
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise project
  5. Review project
Upon successful completion of this unit, you will:
  • define the parameters of the project including:
    • project scope
    • project stakeholders, including own responsibilities
    • relationship of project to organisational objectives and other projects
    • reporting requirements
    • resource requirements
  • use project management tools to develop and implement a project plan including:
    • deliverables
    • work breakdown
    • budget and allocation of resources
    • timelines
    • risk management
    • record keeping and reporting
  • consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • finalise the project including documentation, sign-offs and reporting
  • review and document the project outcomes
Demonstrate knowledge of:
  • project management tools and how they contribute to a project
  • types of documents and other sources of information commonly used in defining the parameters of a project
  • processes for identifying and managing risk in a project
  • organisation’s mission, goals, objectives and operations and how the project relates to them
  • organisation’s procedures and processes that are relevant to managing a project including:
    • lines of authority and approvals
    • quality assurance
    • human resources
    • budgets and finance
    • record keeping
    • reporting
  • legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60

BSBMGT502 Manage people performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

Topics:
  1. Allocate work
  2. Assess performance
  3. Provide feedback
  4. Manage follow up
Upon successful completion of this unit, you will:
  • consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • reinforce excellence in performance through recognition and continuous feedback
  • seek assistance from human resources specialists where appropriate
  • keep records and documentation in accordance with the organisational performance management system
Demonstrate knowledge of:
  • relevant legislative and regulatory requirements
  • relevant awards and certified agreements
  • performance measurement systems utilised within the organisation
  • unlawful dismissal rules and due process
  • staff development options and information
Nominal Hours: 70

BSBWOR501 Manage personal work priorities and professional development

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

Topics:
  1. Establish personal work goals
  2. Set and meet own work priorities
  3. Develop and maintain professional competence
Upon successful completion of this unit, you will:
  • use business technology to create and use systems and processes to organise and prioritise tasks and commitments
  • measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
  • maintain an appropriate work-life balance to manage personal health and stress
  • participate in networks
  • develop a personal development plan which includes career objectives and an action plan
  • develop new skills
Demonstrate knowledge of:
  • principles and techniques involved in the management and organisation of:
    • performance measurement
    • personal behaviour, self-awareness and personality traits identification
    • a personal development plan
    • personal goal setting
    • time
  • management development opportunities and options for self
  • methods for achieving a healthy work-life balance
  • organisation's policies, plans and procedures
  • types of learning style/s and how they relate to the individual
  • types of work methods and practices that can improve personal performance
Nominal Hours: 60

BSBMGT517 Manage operational plan

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

Topics:
  1. Develop operational plan
  2. Plan and manage resource acquisition
  3. Monitor and review operational performance
Upon successful completion of this unit, you will:
  • develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
    • resource requirements
    • key performance indicators
    • monitoring processes
    • contingency plans
  • communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
    • recruiting, inducting and developing personnel
    • acquiring physical resources and services
    • protecting intellectual property
    • making variations to the plan
    • monitoring and documenting performance
Demonstrate knowledge of:
  • models and methods for operational plans
  • the role of an operational plan in achieving the organisation's objectives
  • budgeting processes
  • alternative approaches to developing key performance indicators to meet business objectives
  • the legislative and regulatory context relevant to the operational plan of the organisation
  • the organisation's policies, practices and procedures that directly relate to the operational plan
Nominal Hours: 70

BSBMGT516 Facilitate continuous improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

Topics:
  1. Lead continuous improvement systems and processes
  2. Monitor and adjust performance strategies
  3. Manage opportunities for further improvement
Upon successful completion of this unit, you will:
  • facilitate effective contributions to and communications about continuous improvement processes and outcomes
  • address sustainability requirements
  • incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
  • capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning
Demonstrate knowledge of:
  • how systems and procedures can support effective continuous improvement
  • how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability
Nominal Hours: 60

BSBWOR502 Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics:
  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders
Upon successful completion of this unit, you will:
  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
    • encouraging and fostering shared understanding of purpose, roles and responsibilities
    • identifying and resolving problems
    • providing feedback to encourage, value and reward others
    • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Demonstrate knowledge of:
  • how group dynamics can support or hinder team performance
  • strategies that can support team cohesion, participation and performance
  • strategies for gaining consensus
  • issue resolution strategies
Nominal Hours: 60

BSBLDR511 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Topics:
  1. Identify the impact of own emotions on others in the workplace
  2. Recognise and address the emotional strengths and weaknesses of others
  3. Promote the development of emotional intelligence in others
  4. Utilise emotional intelligence to maximise team outcomes
Upon successful completion of this unit, you will:
  • conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
  • identify workplace situations and environments that may trigger an emotional response
  • model behaviours that demonstrate management of emotions
  • recognise the impact that cultural behaviours and beliefs may have on workplace interactions
  • recognise and respond to the emotional states of others
  • use emotional intelligence of self and others to enhance team performance
  • promote the development of emotional intelligence in others.
Demonstrate knowledge of:
  • emotional intelligence principles and strategies
  • key elements of the relationship between emotionally effective people and the attainment of business objectives
  • strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
  • key features of emotional intelligence in the context of building workplace relationships.
Nominal hours = 60 hours

BSBLDR502 Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

At this level, work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics:
  1. Manage ideas and information
  2. Establish systems to develop trust and confidence
  3. Manage the development and maintenance of networks and relationships
  4. Manage difficulties to achieve positive outcomes
Upon successful completion of this unit, you will:
  • develop and/or implement processes to manage ideas and information including:
    • communicating information to support others to achieve work responsibilities
    • facilitating employees' contributions to consultation on work issues
    • providing feedback on the outcomes of consultations
    • resolution of issues raised or referral to relevant personnel
  • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
  • provide leadership through own behaviour including:
    • professional conduct that promotes trust with internal and external contacts
    • adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
    • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
    • planning how to address difficulties
    • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Demonstrate knowledge of:
  • how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • legislation relevant to managing effective workplace relationships
Nominal hours = 50 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBHRM506 Manage recruitment selection and induction processesWritten ActivitiesVirtual ClassroomProject/Report
BSBHRM512 Develop and manage performance management processesWritten ActivitiesProject/Report
BSBHRM507 Manage separation or terminationWritten ActivitiesScenario/Case StudyProject/Report
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirementsVirtual ClassroomScenario/Case Study
BSBWRK520 Manage employee relationsVirtual Classroom
BSBHRM501 Manage human resource servicesWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBHRM513 Manage workforce planningWritten ActivitiesVirtual ClassroomProject/Report
BSBPMG522 Undertake project work Virtual ClassroomScenario/Case StudyProject/Report
BSBMGT502 Manage people performanceWritten ActivitiesScenario/Case Study
BSBWOR501 Manage personal work priorities and professional developmentWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBMGT517 Manage operational planWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBMGT516 Facilitate continuous improvementVirtual ClassroomScenario/Case Study
BSBWOR502 Lead and manage team effectivenessVirtual ClassroomScenario/Case StudyProject/Report
BSBLDR511 Develop and use emotional intelligenceVirtual ClassroomScenario/Case Study
BSBLDR502 Lead and manage effective workplace relationshipsWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report

We provide you with eighteen (18) months to complete this double diploma course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 - 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you 18 months and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.
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