Advanced Communication Skills

Advanced Communication Skills


Price:

$640.00

To enrol, select payment option below:



Advanced Communication Skills

$640.00

Quantity
TOTAL: $690.00 over 2.5 months
Initial Payment: $200.00
Succeeding Payments: $98.00 X 5 fortnightly payments

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

MAY MADNESS

Extended due to popular demand.
We must be mad!

VIEW COURSE

Terms and conditions apply. See T&Cs for more details.

Communication is a two-way process that moves information, influences, moves ideas into action, and produces an effect without the use of force or command. Communication skills will take you to the next level and transform you into an effective leader.

In this short course, you will learn how to develop, implement and review implementation of communication protocols, including processes for determining information needs, addressing communication challenges, providing mentoring and negotiating towards a positive final outcome.

You will also gain the skills and knowledge to successfully identify communication requirements, negotiate to achieve agreed outcome, participate in and lead meetings and make presentations.

Successful completion of the two units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB50420 Diploma of Leadership and Management.

  • Team Leader
  • Supervisor
  • Operations Manager
  • Business Manager

You may apply for a credit transfer towards the below qualification:

  • BSB50420 Diploma of Leadership and Management

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCMM511 Communicate with influence

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Topics:
  1. Identify communication requirements
  2. Negotiate to achieve agreed outcome
  3. Participate in and lead meetings
  4. Make presentations
Upon successful completion of this unit, you will:
  • Participate in and lead at least two meetings
  • Prepare and make a presentation to two different groups.
In the course of the above, you must:
  • Communicate with key stakeholders to position the business to best effect including:
    • Listening actively
    • Understanding information needs of others
    • Adapting communication to suit the audience
    • Identifying suitable platform for presentations
    • Presenting reliable information
    • Designing the presentation to meet the needs of the audience
    • Answering questions clearly and concisely.
Nominal hours = 60

BSBXCM501 Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

Topics:
  1. Establish communication protocols
  2. Coordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices
Upon successful completion of this unit, you will:
  • Collate research on internal and external communication needs
  • Develop and implement communication protocols in accordance with organisational requirements
  • Present information in a persuasive and professional manner
  • Apply negotiation techniques to reach desired outcomes
  • Address communication challenges for continuous improvement.

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual Classroom/Roleplay Scenario/
Case study
Project/
Report
BSBCMM511 Communicate with influenceWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBXCM501 Lead communication in the workplaceVirtual ClassroomProject/Report

We provide you with three (3) months to complete this short course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are much less than this. To begin planning your studies we recommend planning for 20-25 hours of study per unit and then adjusting as you go. You may book a mentoring session for assistance setting up a study plan once you have enrolled.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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