BSB40420 Certificate IV in Human Resource Management – Stage 3

BSB40420 Certificate IV in Human Resource Management – Stage 3



To enrol, select payment option below:

BSB40420 Certificate IV in Human Resource Management – Stage 3


TOTAL: $890.00
Initial Payment: $200.00
Succeeding Payments: $115.00 X 6 fortnightly payments

Units of Competency


Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

This short course is the third stage of the BSB40420 Certificate IV in Human Resource Management.

This course covers some very popular HR topics regarding performance development, employee and industrial relations and termination.

Learn how to administer the learning and development of individuals to produce a high-performance workforce and ensure organisational objectives are achieved.

Industrial relations is the management of work-related obligations and entitlements between employers and their employees. Employer-employee relationships, cover a range of employment issues such as minimum wages, employment standards, pay equity, work and leave entitlements and protection from discrimination and unfair dismissal.

Terminating an employee can be a difficult task so it’s important that you know how d to carry out the separation procedures in a professional manner.

Successful completion of the three units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB40420 Certificate IV in Human Resource Management.

For more information on the full course and other stages of the BSB40420 Certificate IV in Human Resource Management, click here.

  • Human resources assistant
  • Human resources coordinator
  • Human resources officer
  • Recruitment officer

BSBHRM411 Administer performance development processes

This unit describes the skills and knowledge required to assist in the effective implementation of a performance development system and to facilitate employee performance. The unit applies to human resource officers, or people in similar roles, who work under the direction of a human resource manager.


  1. Review performance development infrastructure
  2. Promote performance development system
  3. Recommend improvements to performance development system in response to collated data
Upon successful completion of this unit, you will:
  • promote the implementation of one performance development system for an organisation or work area.
In the course of the above, you must:
  • provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
  • preview the performance development system
  • make recommendations for improvement
  • analyse the strengths and weaknesses of the performance development system.
Nominal hours = 40

BSBHRM412 Support employee and industrial relations

This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers.

The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues.

  1. Support preparation of Employee and Industrial Relations processes
  2. Support industrial relations
  3. Support employee relations
  4. Contribute to continuous improvement
Upon successful completion of this unit, you will: 
  • prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.
In the course of the above, you must: 
  • locate information required to identify relevant legislation, agreements, policies and procedures
  • use effective communication techniques to support the resolution of simple workplace grievances and conflicts
  • provide accurate written and oral advice about industrial matters
  • use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.
Nominal hours = 50

BSBHRM529 Coordinate separation and termination processes

This unit describes the skills and knowledge required to coordinate redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews.

The unit applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.

  1. Assist development of policies and procedures
  2. Coordinate separation and termination
  3. Coordinate exit interview process
Upon successful completion of this unit, you will:
  • assist development of at least three different policies and procedures to manage all aspects of employment separation and termination according to legislative and organisational requirements
  • on at least one occasion, coordinate the separation or termination of an employee.
In the course of the above, you must:
  • communicate effectively with employees to ensure they are aware of their rights and responsibilities
  • ensure staff have an appropriate skill-sets to conduct terminations
  • use data from exit interviews to suggest organisational improvements.
Nominal hours = 60

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBHRM411 Administer performance development processesWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBHRM412 Support employee and industrial relationsVirtual ClassroomProject/Report
BSBHRM529 Coordinate separation and termination processesWritten ActivitiesVirtual ClassroomScenario/Case Study

We provide you with up to four (4) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Total Nominal hours : 150


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
You are not alone in your study with AOT!

Want to know more?