BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

1. Review existing digital technology use in the business
2. Identify opportunities to implement digital technologies for workplace collaboration
3. Implement and use digital technologies to collaborate in the workplace

• plan and implement use of digital technology to collaborate in a work environment at least once.

• review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
• collect, analyse and present relevant information about digital applications
• create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
• develop and communicate a plan to implement new ways of working collaboratively using digital technologies.

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

1. Establish business relationships
2. Maintain business relationships
3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

• promote professional business relationship using written and verbal communication techniques
• identify methods to improve business relationships
• participate in formal and informal networking opportunities that promote the business.

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

1. Provide information to work team about WHS policies and procedures
2. Implement and monitor work team consultative arrangements for managing WHS
3. Implement and monitor organisational procedures for providing WHS training to work team
4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
5. Implement and monitor organisational procedures for maintaining WHS records

• Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.

• Explain relevant WHS information clearly and accurately to work team 
• Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
• Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
  • Consultation on and communication about WHS hazards and risks
  • WHS training needs and learning opportunities
  • WHS records 
  • Using WHS aggregate data relating to hazards and risk control. 

BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

1. Plan complex document
2. Draft complex document
3. Finalise complex document

• Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.

• Review and analyse a range of information sources
• Use business technology to apply formatting and incorporate graphics
• Apply organisation style guide/house style.

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

1. Prepare for communication
2. Use communication strategies to provide work instruction
3. Facilitate workplace communication
4. Monitor and support team communication

• Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• Select appropriate communication method for relevant audience and according to organisational requirements
• Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• Demonstrate problem solving techniques to negotiate and resolve communication challenges
• Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.