BSB20120 Certificate II in Workplace Skills – Stage 1

BSB20120 Certificate II in Workplace Skills – Stage 1



To enrol, select payment option below:

BSB20120 Certificate II in Workplace Skills – Stage 1


TOTAL: $770.00
Initial Payment: $200.00
Succeeding Payments: $95.00 X 6 fortnightly payments

Units of Competency


Course Access

6 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

This online short course is Stage 1 of the BSB20120 Certificate II in Workplace Skills.

In this first stage of the BSB20120 Certificate II in Workplace Skills course, you will learn about topics that can help you gain the professional skills to kick start your career in today’s modern business world.

To become a productive and highly effective employee and individual, it is important to apply sustainability work practices as well as recognise factors that impact your personal wellbeing. A happy employee is a productive employee and this course aims to help you achieve a well-balanced work life with topics on supporting your personal wellbeing in the workplace, which includes physical, mental, emotional, and social health.

In this course, you will also learn to produce professional business documents for your internal colleagues and managers as well as your external customers. This goes hand in hand with basic communication skills in the workplace where you will need to identify, gather and convey information along with completing assigned written information.

Enrol now to develop your professional skills and advance your career!

Successful completion of the four units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB20120 Certificate II in Workplace Skills.

To view information on the full course and other stages of the BSB20120 Certificate II in Workplace Skills, click here.

  • Office Assistant
  • Junior Administration Assistant
  • Junior Clerical Worker
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist

BSBPEF201 Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

  1. Recognise factors that impact personal wellbeing
  2. Plan communication with supervisor
  3. Communicate with supervisor
  4. Investigate available wellbeing resources
Upon successful completion of this unit, you will:
  • Develop a plan for communication with supervisor
  • Identify and access one formal and one informal wellbeing resource.
In the course of the above, you must:
  • Develop a plan to communicate with supervisor, including:
    • Factors that may impact on own wellbeing, both positively and negatively
    • Appropriate style of communication
    • Appropriate method of communication
    • Strategy to deal with negative response.
Nominal hours = 50

BSBSUS211 Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.

The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

  1. Measure sustainable work practices
  2. Support sustainable work practices
  3. Seek opportunities to improve sustainable work practices
Upon successful completion of this unit, you will:
  • Participate in at least three sustainable work practices.
In the course of the above, you must:
  • Identify benefits of sustainable work practices and areas of improvement for sustainable practices in the workplace
  • Identify and apply sustainability legislation and organisational sustainability policies and procedures
  • Participate in and support discussions for improved resource efficiency processes
  • Identify, measure and document usage of resources
  • Collaborate with team members to develop suggestions for improving workplace sustainability practices.
Nominal hours = 20

BSBTEC201 Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data.

The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

  1. Select and prepare to use technology
  2. Input and process information or data
  3. Finalise and store document
Upon successful completion of this unit, you will:
  • Select and use at least three business software applications on two occasions each.
In the course of the above, you must:
  • Select and use technology safely and according to organisational requirements
  • Identify and address faults according to requirements.
Nominal hours = 60

BSBCMM201 Communicate in the workplace

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.


  1. Gather, convey and receive information and ideas
  2. Complete workplace documentation and correspondence
  3. Communicate in a way that responds positively to individual differences
Upon successful completion of this unit, you will:
  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication
Nominal hours = 40 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBPEF201 Support personal wellbeing in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBSUS211 Participate in sustainable work practices Written ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBTEC201 Use business software applications Written ActivitiesScenario/Case Study
BSBCMM211 Apply communication skillsWritten ActivitiesVirtual ClassroomScenario/Case Study

We provide you with up to six (6) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Total Nominal hours : 170


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

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