This online short course is Stage 3 of the BSB20120 Certificate II in Workplace Skills.
This final stage of the BSB20120 Certificate II in Workplace Skills will cover three essential topics: WHS, customer service and time management.
Businesses rely on their staff to provide quality customer service on a daily basis. In this course, you will learn to greet customers, identify and address their needs, provide service and process their feedback.
WHS and time management are applicable to all employees in all industries. You will also learn to operate safely, participate in WHS processes, meet your goals and deadlines and work in a productive way to be a star employee.
Successful completion of the three units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB20120 Certificate II in Workplace Skills.
To view information on the full course and other stages of the BSB20120 Certificate II in Workplace Skills, click here.