BSB30120 Certificate III in Business – Stage 1

BSB30120 Certificate III in Business – Stage 1



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BSB30120 Certificate III in Business – Stage 1


TOTAL: $770.00
Initial Payment: $200.00
Succeeding Payments: $95.00 X 6 fortnightly payments

Units of Competency


Course Access

6 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

This short course is the first stage of the BSB30120 Certificate III in Business.

The first step to creating a positive workplace environment for yourself is to communicate politely, respectfully and clearly.  In this stage 1 course, you will learn to engage in workplace communication, as well as apply time management and support your personal wellbeing in the workplace. Wellbeing covers physical, mental, emotional, and social health. It is important to learn to recognise factors that impact personal wellbeing and be able to communicate with your supervisor.

You will also learn to produce professional business documents for your internal colleagues and managers as well as your external customers. This goes hand in hand basic communication skills in the workplace where you will need to identify, gather and convey information along with completing assigned written information.

Successful completion of the four units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB30120 Certificate III in Business.

For more information on the full course and other stages of the the BSB30120 Certificate III in Business, click here.

  • Administrative Assistant
  • Personal Assistant
  • Word Processing Operator
  • Office Administrator

BSBPEF201 Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

  1. Recognise factors that impact personal wellbeing
  2. Plan communication with supervisor
  3. Communicate with supervisor
  4. Investigate available wellbeing resources
Upon successful completion of this unit, you will:
  • Develop a plan for communication with supervisor
  • Identify and access one formal and one informal wellbeing resource.
In the course of the above, you must:
  • Develop a plan to communicate with supervisor, including:
    • Factors that may impact on own wellbeing, both positively and negatively
    • Appropriate style of communication
    • Appropriate method of communication
    • Strategy to deal with negative response.
Nominal hours = 50

BSBTEC201 Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data.

The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

  1. Select and prepare to use technology
  2. Input and process information or data
  3. Finalise and store document
Upon successful completion of this unit, you will:
  • Select and use at least three business software applications on two occasions each.
In the course of the above, you must:
  • Select and use technology safely and according to organisational requirements
  • Identify and address faults according to requirements.
Nominal hours = 60

BSBXCM301 Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

  1. Plan workplace communication
  2. Undertake routine communication
  3. Participate in workplace communication
Upon successful completion of this unit, you will:
  • Identify the most appropriate method of communication for the intended audience
  • Prepare written material that is clear in meaning and format according to organisational requirements
  • Demonstrate active listening and questioning techniques in a workplace discussion
  • Communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
  • Identify and report any communication challenges to superiors
  • Seek feedback from others on effectiveness of communication
Nominal hours = 40

BSBPEF202 Plan and apply time management

This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.

The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.

  1. Organise work schedule
  2. Complete work tasks
  3. Review work performance
Upon successful completion of this unit, you will:
  • Develop and implement at least one time management plan with support of relevant personnel.
In the course of the above, you must:
  • Complete each work task within specified timeframe, seeking opportunities to use digital tools where applicable
  • Seek and use feedback from others to monitor and improve work performance.
Nominal hours = 20

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBPEF201 Support personal wellbeing in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBTEC201 Use business software applications Written ActivitiesScenario/Case Study
BSBXCM301 Engage in workplace communicationWritten ActivitiesScenario/Case Study
BSBPEF202 Plan and apply time managementVirtual ClassroomScenario/Case Study

We provide you with up to six (6) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Total Nominal hours : 170


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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