BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

1. Establish business relationships
2. Maintain business relationships
3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

• promote professional business relationship using written and verbal communication techniques
• identify methods to improve business relationships
• participate in formal and informal networking opportunities that promote the business.

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

1. Provide information to work team about WHS policies and procedures
2. Implement and monitor work team consultative arrangements for managing WHS
3. Implement and monitor organisational procedures for providing WHS training to work team
4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
5. Implement and monitor organisational procedures for maintaining WHS records

• Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.

• Explain relevant WHS information clearly and accurately to work team 
• Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
• Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
  • Consultation on and communication about WHS hazards and risks
  • WHS training needs and learning opportunities
  • WHS records 
  • Using WHS aggregate data relating to hazards and risk control.