Home / Courses / BSB40120 Certificate IV in Business – Stage 3

BSB40120 Certificate IV in Business – Stage 3

Price:

$840.00

To enrol, select payment option below:

Prepaid Fee
Payment Plan

BSB40120 Certificate IV in Business – Stage 3

$840.00

TOTAL: $890.00 over 3 months
Initial Payment: $200.00
Succeeding Payments: $115.00 X 6 fortnightly payments

Payment Plan

Units of Competency

Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

Over 15 years of delivering qualifications online
Dedicated eLearning and LMS development team
Courses developed in-house by industry experts
Courses written specifically for online delivery
Professional and industry skilled trainers
Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Description

Course Overview

This online short course is Stage 3 of the BSB40120 Certificate IV in Business.

Lead from the front. If you wish to be making the transition from being a team member to leading and taking responsibility for the work performance of others, this short course is for you.

A good leader is emotionally intelligent. Learn about developing and using emotional intelligence to increase self-awareness, self-management, social awareness and relationship management.

In your role to manage and supervise work, you will also be a key element in workplace communications. Without effective communication, work can be delayed, missed or performed incorrectly. In this course, you will learn to facilitate and apply communication strategies in the workplace within any industry.

Successful completion of the three units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB40120 Certificate IV in Business.

To view the BSB40120 Certificate IV in Business full course and other stages information, click here.

Career Pathways

Administrative Officer
Administrative Team Leader
Executive Assistant
Project Assistant
Office Manager
Business Development Assistant

Units

BSBLDR411 Demonstrate leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

Topics:

Prepare to demonstrate leadership
Align behaviour with organisational values
Model leadership behaviour

Upon successful completion of this unit, you will:

Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.

In the course of the above, you must:

Comply with organisation’s standards and values
Evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
Ensure own behaviour and performance contributes to the integrity and credibility of the organisation
Facilitate processes to make decisions that are based on:
- Relevant information
- Examination of options and associated risks
- Input from relevant people
Communicate about making and implementing decisions including:
- Facilitating agreement on the preferred course of action and implementation plans
- Monitoring and seeking feedback on the implementation and impact of decisions.

Nominal hours = 50 hours

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

Topics:

Prepare to develop emotional intelligence
Develop emotional intelligence
Promote development of emotional intelligence in others

Upon successful completion of this unit, you will:

Demonstrate emotional intelligence in relation to at least two different work tasks
Promote development of emotion intelligence in others on at least one occasion.

In the course of the above, you must:

Develop assessment criteria to assess personal emotional strengths and weaknesses
Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
Analyse and document interactions with co-workers
Develop and implement plans for responding to emotional expressions
Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

Nominal hours = 60

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Topics:

Prepare for communication
Use communication strategies to provide work instruction
Facilitate workplace communication
Monitor and support team communication

Upon successful completion of this unit, you will:

Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
Select appropriate communication method for relevant audience and according to organisational requirements
Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
Demonstrate problem solving techniques to negotiate and resolve communication challenges
Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

Nominal hours = 50

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit	Written Activities	Virtual Classroom/Roleplay	Scenario/ Case study	Project/ Report
BSBLDR411 Demonstrate leadership in the workplace	✔Written Activities		✔Scenario/Case Study
BSBPEF502 Develop and use emotional intelligence	✔Written Activities	✔Virtual Classroom		✔Project/Report
BSBXCM401 Apply communication strategies in the workplace	✔Written Activities	✔Virtual Classroom	✔Scenario/Case Study

Course Duration

We provide you with up to four (4) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Total Nominal hours : 160

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
- Knowledge of common computing terms and word processing
- Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
- Familiarity with navigating the Internet
Meet technology requirements
Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor with at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
An email address that is unique to you and that you will maintain throughout your enrolment
Headset (or speakers and microphone) and webcam
Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.

You are not alone in your study with AOT!

BSB40120 Certificate IV in Business – Stage 3

BSB40120 Certificate IV in Business – Stage 3