BSB40520 Certificate IV in Leadership and Management – Stage 2

BSB40520 Certificate IV in Leadership and Management – Stage 2



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BSB40520 Certificate IV in Leadership and Management – Stage 2


TOTAL: $890.00
Initial Payment: $200.00
Succeeding Payments: $115.00 X 6 fortnightly payments

Units of Competency


Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

This online short course is Stage 2 of the BSB40520 Certificate IV in Leadership and Management.

In this second stage, you will learn to develop and use emotional intelligence, lead effective workplace relationships and implement and monitor WHS policies and procedures.

To be an effective leader, you must be able to lead workplace relationships. This includes developing work task strategies, problem solving, conflict resolution and communication. A good leader has emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

Work health and safety is applicable in all workplaces and all industries. As a manager, you will have WHS responsibilities. These can include providing information, implementing and monitoring procedures or training, assessing and controlling risk and maintaining records.

Enrol now to develop your leadership and management skills!

Successful completion of the three units of competency for this short course outlined below will earn you a Statement of Attainment in partial completion of the BSB40520 Certificate IV in Leadership and Management.

To view the BSB40520 Certificate IV in Leadership and Management full course and other stages information, click here.

Career Pathways

  • Supervisors
  • Team Leaders or Assistants
  • Coordinator
  • Project Assistants
  • Office Managers

BSBLDR413 Lead effective workplace relationships

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

  1. Prepare to lead workplace relationships
  2. Lead workplace relationships
  3. Review leadership
Upon successful completion of this unit, you will:
  • Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.
In the course of the above, you must:
  • Access and analyse information required to achieve planned outcomes
  • Collaborate with work team to develop and implement a work task strategy
  • Apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • Monitor and communicate work progress to relevant internal and external stakeholders
  • Seek and review feedback to improve workplace leadership.
Nominal hours = 50

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others
Upon successful completion of this unit, you will:
  • Demonstrate emotional intelligence in relation to at least two different work tasks
  • Promote development of emotion intelligence in others on at least one occasion.
In the course of the above, you must:
  • Develop assessment criteria to assess personal emotional strengths and weaknesses
  • Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • Analyse and document interactions with co-workers
  • Develop and implement plans for responding to emotional expressions
  • Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
  Nominal hours = 60

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.


  1. Provide information to work team about WHS policies and procedures
  2. Implement and monitor work team consultative arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training to work team
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records
Upon successful completion of this unit, you will:
  • Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.
In the course of the above, you must: 
  • Explain relevant WHS information clearly and accurately to work team 
  • Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
  • Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
    • Consultation on and communication about WHS hazards and risks
    • WHS training needs and learning opportunities
    • WHS records 
    • Using WHS aggregate data relating to hazards and risk control. 
Nominal hours: 50 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBLDR413 Lead effective workplace relationshipsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBPEF502 Develop and use emotional intelligenceVirtual ClassroomScenario/Case Study
BSBWHS411 Implement and monitor WHS policies, procedures and programsWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report

We provide you with up to four (4) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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