Download Info Pack

Submit your details below to get your AOT info pack instantly.

Communicating in the Workplace

corporate people in casual meeting

Communicating in the Workplace


Price:

$240.00

NRT logo

Select Payment Option:



Communicating in the Workplace

$240.00

Quantity
TOTAL: $290.00 over 2 months
Initial Payment: $100.00
Succeeding Payments: $47.50 X 4 fortnightly payments

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

GAIN THE SKILLS AND ATTRIBUTES
EMPLOYERS LOOK FOR

Be Work Ready for Jobs Today

FIND YOUR COURSE

*Not applicable with any other offer. Offer ends 31/05/21.
See Terms and Conditions for further details.

In any business, effective communication is crucial. Do you have great ideas and suggestions about better ways of doing things, but are not sure how to best convey them to others? Then, this short course will assist you in strengthening your communication skills.

Good communication increases productivity, success, understanding, trust, respect, teamwork, decision-making and problem solving. In every position, you need to gather, convey and receive information and complete written correspondence and often make proactive and positive contributions to the workplace.

In these two units of study, you will learn to how to communicate in the workplace and contribute to workplace innovation.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of BSB20115 Certificate II in Business.

Career Opportunities

  • Administration assistant
  • Personal assistant

You may use all of the units in this course to credit transfer towards the below qualification at AOT:

  • BSB20115 Certificate II in Business

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCMM201 Communicate in the workplace

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Topics:

  1. Gather, convey and receive information and ideas
  2. Complete workplace documentation and correspondence
  3. Communicate in a way that responds positively to individual differences
Upon successful completion of this unit, you will:
  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication
Nominal hours = 40 hours

BSBINN201 Contribute to workplace innovation

This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation.

It applies to individuals working in any industry or community context, in both small and large organisations who take a pro-active approach to identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual’s overall work is undertaken with some supervision and guidance, they apply discretion, judgement and effective interpersonal skills in order to contribute to workplace innovation.

Topics:
  1. Identify opportunities to do things better
  2. Discuss and develop ideas with others
  3. Address the practicalities of change
Upon successful completion of this unit, you will:
  • identify ideas for improvements and use information from a range of sources including other people to review and select ideas to put forward for implementation
  • communicate the ideas and seek input from others in order to identify how the ideas could be implemented
  • implement routine changes within scope of responsibility
Demonstrate knowledge of:
  • the role of individuals in suggesting and making improvements and the importance of pro-active involvement
  • the positive impacts and the challenges of change and innovation
  • examples of the types of changes that can occur as a result of effective individual participation within own scope of responsibility
  • examples of the types of changes that are within and outside own scope of responsibility
  • the typical reasons why suggested improvements or innovations may not be implemented, including operational and management constraints
  • how to prepare and communicate ideas for improvement to maximise likelihood of support
Nominal hours = 35 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBCMM201 Communicate in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBINN201 Contribute to workplace innovationWritten ActivitiesVirtual ClassroomProject/Report

We provide you with three (3) months to complete the course. There is no minimum timeframe for completion.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you three (3) months and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.
You are not alone in your study with AOT!

Want to know more?

TRY FREE DEMO DOWNLOAD INFO PACK
X