Communication and Critical Thinking

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Communication and Critical Thinking

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

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Course Overview

Critical thinking refers to thinking about a problem and then analysing it skillfully. Critical thinking is self-corrective thinking. It depicts standards, ethics and mindful use of excellence. Learn to apply advanced-level critical thinking skills when reviewing or developing work processes, products or services.

Hand in hand with critical thinking is communication and these both apply to all industries.

Without effective communication in the workplace, work can be delayed, missed or performed incorrectly. In your role to manage and supervise, you must be a key element in workplace communications. Lean to facilitate and apply communication strategies in the workplace.

Successful completion of the two units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB40520 Certificate IV in Leadership and Management.

Career Pathways
  • Team Leader
  • Supervisor
  • Mentor
  • Coach

Study Pathways

You may apply for a credit transfer towards several qualifications. At AOT, these include:

  • BSB40520 Certificate IV in Leadership and Management

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCRT411 Apply critical thinking to work practices

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

Topics:
  1. Establish role of critical thinking in workplace
  2. Lead critical thinking process
  3. Develop critical thinking mindset

Upon successful completion of this unit, you will develop solutions for two different workplace limitations using critical thinking concepts.

In the course of the above, you must:
  • Use a range of critical thinking techniques to identify and address limitations in workplace practices
  • Ask questions to broaden understanding of task requirements
  • Use various information sources to provide answers to proposed questions
  • Develop a proposal to articulate to a broad range of workplace stakeholders a solution to an identified issue
  • Incorporate feedback and self-reflection to critically assess performance.
Nominal hours = 50 Hours

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Topics:
  1. Prepare for communication
  2. Use communication strategies to provide work instruction
  3. Facilitate workplace communication
  4. Monitor and support team communication
Upon successful completion of this unit, you will:
  • Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
  • Select appropriate communication method for relevant audience and according to organisational requirements
  • Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
  • Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
  • Demonstrate problem solving techniques to negotiate and resolve communication challenges
  • Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.
Nominal hours = 50

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities		 Virtual Classroom/Roleplay Scenario/
Case study		 Project/
Report
BSBCRT411 Apply critical thinking to work practices✔Written Activities✔Virtual Classroom✔Scenario/Case Study✔Project/Report
BSBXCM401 Apply communication strategies in the workplace✔Written Activities✔Virtual Classroom✔Scenario/Case Study✔Project/Report

We provide you with up to three (3) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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