This Communication and Diversity in the Workplace short course is applicable to many roles across all industries.
Workplace communication is a process that allows the exchange of information and ideas within an organisation or industry. The effective exchange of information and ideas is important for the success of the individual in the workplace and for the business as a whole. It ensures that everybody is clearly understood and that a positive work environment is maintained at all times.
People are different for a plethora of reasons but must all be treated equally and with respect at all times. Recognising some differences is easy because they are visible, but there are also hidden differences that may be more difficult to identify. This short course will teach you recognise and interact productively with diverse groups of individuals in the workplace and use communication skills and techniques for effective communication within teams and the organisation.
Successful completion of the units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB30120 Certificate III in Business.