Customer Service Strategies

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Customer Service Strategies


Price:

$210.00

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TOTAL: $210.00

Customer Service Strategies

$210.00

Quantity
TOTAL: $260.00 over 1 month
Initial Payment: $100.00
Succeeding Payments: $80.00 X 2 fortnightly payments

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Units of Competency

1

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

JUMPSTART YOUR CAREER THIS JUNE

Gain the skills today to further your career

VIEW COURSES ON SALE

*Not applicable with any other offer. Offer ends 30/06/2020.
See Terms and Conditions for further details.

Do you have well-developed skills and a broad knowledge of customer service strategies? Do you understand customer needs and problems and want to provide guidance to staff members?

This short course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers and the implementation of customer service strategies.

View the unit below to understand what this course offers and how it delivers specific skills and knowledge in a practical sense, which you can relate to in business.

This short course can be a stepping stone to the BSB40215 Certificate IV in Business as successful completion earns you a Statement of Attainment in partial completion towards this qualification. It also provides the practical skills, strategies and knowledge that you can utilise in your current or future job role.

 

Career Opportunities

  • Business Administrator
  • Supervisor
  • Manager
  • Team Leader

You may apply for a credit transfer towards several qualifications. At AOT, these include:

  • BSB42015 Certificate IV in Leadership and Management
  • BSB40215 Certificate IV in Business
  • BSB42618 Certificate IV in New Small Business
  • BSB40515 Certificate IV in Business Administration

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with three (3) months to complete the course. There is no minimum timeframe for completion.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBCUS401 Coordinate implementation of customer service strategies

Upon successful completion of this unit, you will:

  • identify the needs and priorities of the organisation in delivering services to customers
  • diagnose problems in delivery of customer service
  • respond to and report on customer feedback and complaints
  • review client satisfaction using verifiable data
  • consult and communicate effectively with relevant people
  • develop and implement strategies and methods to improve customer service delivery including:
    • budgeting
    • promotion to staff
    • documentation and follow up

Demonstrate knowledge of:

  • principles of customer service
  • sources of information and techniques for identifying customer needs and reviewing customer satisfaction
  • organisational business structure, products and services related to customer service
  • product and service standards and best practice models

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBCUS401 Coordinate implementation of customer service strategiesWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Speakers and microphone or headset
  • The latest version of Adobe Reader, Adobe Flash Player
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.
You are not alone in your study with AOT!

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