Do you have well-developed skills and a broad knowledge of customer service strategies? Do you understand customer needs and problems and want to provide guidance to staff members?
This short course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers and the implementation of customer service strategies.
View the unit below to understand what this course offers and how it delivers specific skills and knowledge in a practical sense, which you can relate to in business.
This short course can be a stepping stone to the BSB40515 Certificate IV in Business Administration as successful completion earns you a Statement of Attainment in partial completion towards this qualification. It also provides the practical skills, strategies and knowledge that you can utilise in your current or future job role.
- Business Administrator
- Team Leader