It is important to any business that they ensure their customers are satisfied with the service being provided and this in turn can encourage repeat customers.
You must be able to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. You must also have excellent communication skills and be able to develop rapport.
Customer service applies to a broad range of industries and job positions. As an employee working in customer service, you will need to exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers.
In this unit of study, you will learn to how to deliver and monitor a service to customers.
View the unit below to understand what this course offers and how it delivers specific skills and knowledge in a practical sense, which you can relate to in the workplace.
This short course will earn you a Statement of Attainment in partial completion of BSB30415 Certificate III in Business Administration.
- Customer service assistant
- Customer service representative
- Sales assistant
- Retail floor staff