BSB50420 Diploma of Leadership and Management – Stage 2

BSB50420 Diploma of Leadership and Management – Stage 2



To enrol, select payment option below:

BSB50420 Diploma of Leadership and Management – Stage 2


TOTAL: $1,010.00
Initial Payment: $200.00
Succeeding Payments: $135.00 X 6 fortnightly payments

Units of Competency


Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

This online short course is Stage 2 of the BSB50420 Diploma of Leadership and Management.

In this second stage, you will learn to lead and manage business operational plans, business risk and corporate sustainability.

In order for a business to be productive, an operational plan to support efficient and effective workplace practices should be developed. This includes resources, KPIs and contingency plans. Another critical element in business is managing risk. Risk management applies to all industries and business types. It includes stakeholder analysis, objectives and critical success factors, action plan to treat risks, and monitoring the risk management process.

You will also learn to develop workplace policies and procedures for sustainability. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

Enrol now and let this course transform you into the best manager you can be!

To view the BSB50420 Diploma of Leadership and Management full course and other stages information, click here.

Career Pathways

  • Business Services Manager
  • Team Leader
  • Supervisor

BSBXCM501 Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

  1. Establish communication protocols
  2. Coordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices
Upon successful completion of this unit, you will:
  • Collate research on internal and external communication needs
  • Develop and implement communication protocols in accordance with organisational requirements
  • Present information in a persuasive and professional manner
  • Apply negotiation techniques to reach desired outcomes
  • Address communication challenges for continuous improvement.

BSBSUS511 Develop workplace policies and procedures for sustainability

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.

The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.

'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.


  1. Prepare workplace sustainability policies
  2. Implement workplace sustainability policies
  3. Review implementation of workplace sustainability policies
Upon successful completion of this unit, you will:
  • Develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
    • implementing sustainability policy and procedures into wider organisational policies and procedures
    • consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.
Demonstrate knowledge of:
  • Australian and international standards relating to corporate sustainability
  • Environmental and sustainability legislation, regulations and codes of practice applicable to organisation
  • Internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures
  • Elements required for the development of organisational sustainability policies and processes including:
    • agreed outcomes of the policy and procedures
    • policy timeframes and costs
    • performance indicators
    • activities to be undertaken
    • assigned responsibilities
    • record keeping, review and improvement processes
    • common sustainability issues with organisational systems and procedures
  • Typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.
Nominal hours = 50 hours

BSBTWK502 Manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders
Upon successful completion of this unit, you will:
  • Manage the effectiveness of at least one work team.
In the course of the above, you must:
  • Provide feedback to encourage, value and reward others
  • Model desired behaviour and practices
  • Encourage and foster shared understanding of purpose, roles and responsibilities
  • Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • Develop performance plans with key performance indicators (kpis), outputs and goals for individuals or the team which incorporate input from stakeholders
  • Communicate effectively with a range of stakeholders about team performance plans and team performance
  • Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
  Nominal hours = 60

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBXCM501 Lead communication in the workplaceVirtual ClassroomScenario/Case StudyProject/Report
BSBLDR523 Lead and manage effective workplace relationshipsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBTWK502 Manage team effectivenessVirtual ClassroomScenario/Case Study


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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