If you have ever been in a situation where there was miscommunication, you will understand why workplace communication skills are so critical. A lack of communication can be detrimental to any team or organisation. To be an effective leader or manager, you must ensure you have good verbal, non-verbal and written communication skills.
Learn to apply communication strategies in the workplace. This starts with establishing requirements and selecting the appropriate method to facilitation and delivery and continues with monitoring and supporting team communication.
Effective written communication requires you to develop a document that is engaging, clear and appropriately written according to the needs and expectations of the audience. Learn to plan complex documents, draft text, prepare final text and produce the final document.
Successful completion of the two units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB40520 Certificate IV in Leadership and Management.