Emotional intelligence is used to increase self-awareness, self-management, social awareness and relationship management in the workplace. Learn to identify the impact of your own emotions on others in the workplace, recognising, appreciating and promoting the development of emotional strengths and weaknesses in others to maximise your team’s outcomes.
As a leader, good communication is vital. Learning to communicate openly and effectively to influence others is essential in the workplace environment. This skill can enable employees to influence major business decisions and lead colleagues with strategies to reach business goals.
Become an emotionally intelligent leader to guide your team to achieve success.
Successful completion of the two units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB50420 Diploma of Leadership and Management.