Description

Course Overview

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson

In order to support employee relations and performance management, you must know how to communicate and implement policies, minimise conflict, and review and promote performance management systems.

In these two units of study, you will learn to support performance management processes and support employee and industrial relations procedures.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in employee and industrial relations.

This short course will earn you a Statement of Attainment in partial completion of BSB41015 Certificate IV in Human Resources.

Career Opportunities

Human resource officer
Small business owner
Team leader
Employee relations officer

Study Pathways

You may use the units of this course to credit transfer towards the below qualification at AOT:

BSB41015 Certificate IV in Human Resources

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with three (3) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBHRM403 Support performance-management processes

Upon successful completion of this unit, you will:

promote the implementation of the performance management system and analyse its strengths and weaknesses
provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
review the performance management system
make recommendations for improvement

Demonstrate knowledge of:

key elements and purposes of performance management processes, and their contribution to organisational objectives and the human resource cycle
strengths and weaknesses of a performance management system
rewards and incentives schemes
warning systems and grievance procedures

BSBWRK411 Support employee and industrial relations procedures

Upon successful completion of this unit, you will:

locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
use effective communication techniques to support the resolution of workplace grievances and conflicts
provide accurate written and oral advice about industrial matters
use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures

Demonstrate knowledge of:

relevant industrial relations policies and procedures
grievance resolution policy and procedures
relevant legislation, codes of practice and national standards
relevant state/territory and federal industrial relations systems
sources of expert advice

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit	Short Answer Questions	Virtual Session	Scenario /Case study	Reports	Assignment /Project
BSBHRM403 Support performance-management processes	✔		✔		✔
BSBWRK411 Support employee and industrial relations procedures	✔	✔	✔		✔

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
Knowledge of common computing terms and word processing
Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor w/ at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
Valid personal email address
Speakers and microphone/headset
The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
Word processing software e.g. Microsoft Office
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!