Junior Office Assistant



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Junior Office Assistant


TOTAL: $590.00
Initial Payment: $200.00
Succeeding Payments: $78.00 X 5 fortnightly payments

Units of Competency


Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

As a Junior Office Assistant, you will be working under direct supervision so being able to communicate is critical. This could be in meetings with your superiors and colleagues and phone calls to clients. Learn to apply basic communication skills in the workplace, including identifying, gathering, and conveying information along with completing assigned written information.

Written information can come in many forms including business documents for your internal colleagues and managers as well as your external customers. In this short course, you will learn to use digital-based business software applications to create simple and professional digital documents.

Every worker has a legal and moral responsibility to protect his/her personal safety and the health and safety of other people in the workplace. This includes a basic knowledge of WHS policies and procedures and knowing how to work safely and contribute toward workplace safety requirements.

Successful completion of the units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB20120 Certificate II in Workplace Skills.

  • Junior Office Assistant
  • Junior Personal Assistant
  • Office Junior
  • Receptionist

You may use the units of this short course to apply for a credit transfer towards the below qualification:

  • BSB20120 Certificate II in Workplace Skills

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCMM211 Apply communication skills

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.

The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

  1. Identify communication requirements
  2. Communicate using verbal and non-verbal communication skills
  3. Draft written communications
Upon successful completion of this unit, you will:
  • Use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
  • Draft written documents and confirm that the documents meet organisational requirements on at least three occasions.
Nominal hours = 40

BSBTEC201 Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data.

The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

  1. Select and prepare to use technology
  2. Input and process information or data
  3. Finalise and store document
Upon successful completion of this unit, you will:
  • Select and use at least three business software applications on two occasions each.
In the course of the above, you must:
  • Select and use technology safely and according to organisational requirements
  • Identify and address faults according to requirements.
Nominal hours = 60

BSBWHS211 Contribute to the health and safety of self and others

This single unit course describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes.

The unit applies to those who require a basic knowledge of WHS to carry out own work in a defined context, under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

  1. Operate safely in own work environment
  2. Operate safely within requirements of own role
  3. Participate in WHS consultative processes
Upon successful completion of this unit, you will:
  • actively participate in two different work activities that contribute to the health and safety of self and others
  • identify and report at least one hazard to designated personnel.

In the course of the above, you must follow required procedures and instructions relating to work health and safety (WHS) and incidents.

Nominal hours = 20

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Virtual Classroom/Roleplay Scenario/
Case study
BSBCMM211 Apply communication skillsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBTEC201 Use business software applications Written ActivitiesScenario/Case Study
BSBWHS211 Contribute to the health and safety of self and othersWritten ActivitiesVirtual ClassroomScenario/Case Study

We provide you with up to four (4) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Total Nominal hours : 120


There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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