BSBLDR502 Lead and manage effective workplace relationships

Upon successful completion of this unit, you will:

• develop and/or implement processes to manage ideas and information including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees' contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolution of issues raised or referral to relevant personnel
• establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
• provide leadership through own behaviour including:
  • professional conduct that promotes trust with internal and external contacts
  • adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
• plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
• develop and/or implement processes and systems to manage difficulties including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

• how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
• legislation relevant to managing effective workplace relationships

BSBWOR502 Lead and manage team effectiveness

Upon successful completion of this unit, you will:

• use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
• develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
• establish processes to address issues and resolve performance issues
• support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• communicate effectively with a range of stakeholders about team performance plans and team performance
• facilitate two-way flow of information between team and management relevant to team performance
• evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Demonstrate knowledge of:

• how group dynamics can support or hinder team performance
• strategies that can support team cohesion, participation and performance
• strategies for gaining consensus
• issue resolution strategies