Lead and Manage Effectively

Price:

$660.00

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Payment Plan

TOTAL: $660.00

Lead and Manage Effectively

$660.00

TOTAL: $760.00 over 3 months
Initial Payment: $226.00
Succeeding Payments: $89.00 X 6 fortnightly payments

Payment Plan

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Units of Competency

Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Assessments Marked

Within 10 business days

Course Requirements

Sufficient literacy and numeracy skills to complete the course
Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

Description

Course Overview

Would you like to be a better boss or a better manager? Do you want to build a positive work culture? Do you know how to recognise and appreciate the emotional strengths and weaknesses of others to maximise team outcomes?

The development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management are important elements in leading and managing teams in the workplace. To lead and manage effectively, you must take into account the organisation’s values, goals and cultural diversity. If you are looking to grow as a quality leader and manager, then this accredited short course is for you.

In these three units of study, you will learn how to lead and manage team effectiveness, lead and manage effective workplace relationships, and develop and use emotional intelligence.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense, which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB51915 Diploma of Leadership and Management.

Career Opportunities

Team leader
Assistant manager
Sales team coordinator
Leading hand

Study Pathways

You may use some of the units of this course to credit transfer towards the below qualifications at AOT:

BSB51915 Diploma of Leadership and Management
BSB50215 Diploma of Business
BSB50415 Diploma of Business Administration
BSB51415 Diploma of Project Management

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with four (4) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time; it may take you more. That is why we give you four (4) months and all the support you need. The rest is up to you!

Units

BSBLDR502 Lead and manage effective workplace relationships

Upon successful completion of this unit, you will:

develop and/or implement processes to manage ideas and information including:
- communicating information to support others to achieve work responsibilities
- facilitating employees' contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolution of issues raised or referral to relevant personnel
establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
provide leadership through own behaviour including:
- professional conduct that promotes trust with internal and external contacts
- adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
develop and/or implement processes and systems to manage difficulties including:
- identifying and resolving conflicts and other difficulties according to organisational policies and procedures
- planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Demonstrate knowledge of:

how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
legislation relevant to managing effective workplace relationships

BSBWOR502 Lead and manage team effectiveness

Upon successful completion of this unit, you will:

use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
establish processes to address issues and resolve performance issues
support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
communicate effectively with a range of stakeholders about team performance plans and team performance
facilitate two-way flow of information between team and management relevant to team performance
evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Demonstrate knowledge of:

how group dynamics can support or hinder team performance
strategies that can support team cohesion, participation and performance
strategies for gaining consensus
issue resolution strategies

BSBLDR501 Develop and use emotional intelligence

Upon successful completion of this unit, you will:

identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
model behaviours that demonstrate management of emotions
recognise and respond to the emotional states of others
promote the development of emotional intelligence in others

Demonstrate knowledge of:

emotional intelligence principles and strategies
the relationship between emotionally effective people and the attainment of business objectives
how to communicate with a diverse workforce which has varying cultural expressions of emotion
the use of emotional intelligence in the context of building workplace relationships

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit	Short Answer Questions	Virtual Session	Scenario /Case study	Reports	Assignment /Project
BSBLDR501 Develop and use emotional intelligence	✔Short Answer Questions			✔Reports	✔Assignment/Project
BSBLDR502 Lead and manage effective workplace relationships	✔Short Answer Questions	✔Virtual Session	✔Scenario/Case study	✔Reports	✔Assignment/Project
BSBWOR502 Lead and manage team effectiveness		✔Virtual Session	✔Scenario/Case study	✔Reports	✔Assignment/Project

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
Knowledge of common computing terms and word processing
Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor w/ at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
Valid personal email address
Speakers and microphone/headset
The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
Word processing software e.g. Microsoft Office
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!

Lead and Manage Effectively

Lead and Manage Effectively