Description

Course Overview

Are you new to a leadership or management role? Is that the career path you want to take? Do you feel that you would like to increase your leadership skills? This short course may just be what you are looking for. It is short and sharp with vital information and skills to help propel you towards a solid leadership role.

View the units below to understand what each unit within this course offers and how each furnishes you with specific skills and knowledge that you will accomplish to achieve competency.

This short course provides you with practical skills, strategies and knowledge. Successful completion earns you a Statement of Attainment in partial completion of the BSB42015 Certificate IV in Leadership and Management, which could be your next step forwards!

Career Opportunities

Team Leader
Supervisor
Mentor
Coach

Study Pathways

You may apply for a credit transfer towards several qualifications. At AOT, these include:

BSB42015 Certificate IV in Leadership and Management
BSB41015 Certificate IV in Human Resources

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with three (3) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBLDR402 Lead effective workplace relationships

Upon successful completion of this unit, you will:

access and analyse information to achieve planned outcomes
apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
review and improve workplace outcomes in consultation with relevant personnel
adjust interpersonal style and communications to respond to cultural and social diversity
apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties

Demonstrate knowledge of:

examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
impact of legislation and organisational policies on workplace relationships
range of methods and techniques for communicating information and ideas to a range of stakeholders
problems solving methods
methods to resolve workplace conflict
methods to manage poor work performance
monitor, analyse and introduce ways to improve work relationships

BSBLDR403 Lead team effectiveness

Upon successful completion of this unit, you will:

apply knowledge of organisational goals, objectives and plans
develop a team work plan including documentation of how it was generated and how it will be monitored
identify and incorporate innovation and productivity measures into a team work plan
communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
use techniques to consult, encourage, support and provide feedback to team members
model team leadership behaviours and approaches
liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken

Demonstrate knowledge of:

delegation and work allocation
goal setting
group dynamics and processes
individual behaviour and difference
leadership styles
motivation
negotiation
problem solving
planning
workplace innovation
workplace productivity

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit	Short Answer Questions	Virtual Session	Scenario /Case study	Reports	Assignment /Project
BSBLDR402 Lead effective workplace relationships	✔	✔	✔
BSBLDR403 Lead team effectiveness	✔	✔	✔		✔

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
Knowledge of common computing terms and word processing
Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor w/ at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
Valid personal email address
Speakers and microphone/headset
The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
Word processing software e.g. Microsoft Office
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!