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Our receptionist short course details the fundamental duties and responsibilities of a receptionist, including dealing with customers, sending, receiving and managing emails, collaborating online using chat rooms, instant messaging and intranets, and preparing and producing short routine letters, notes, memos and records using word processing software.
Our receptionist courses are designed to help you develop in a number of areas such as your customer service and communication skills in the workplace.
In these three units of study, you will learn how to deliver a service to customers and communicate in the workplace face to face or electronically.
View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.
This short course will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.
- Office junior
- Administration assistant