Customer service is an essential key for business success. Businesses develop policies and procedures for customer service and rely upon their staff to provide quality service on a daily basis.
One of the key personnel that provides customer service is a receptionist. They are the first point of contact for customers and clients. To be successful in this role, you must have good communication skills, work effectively and be customer focused. In this short course, you will learn to establish contact with customers, identify their needs, deliver a service and process feedback to gain new customers, generate loyalty and repeat business.
You will also learn the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. This includes effective listening, questioning and non-verbal communication.
Learn to work effectively in order to ensure high levels of personal achievement and success for the business that you are working for. Enrol now to begin your training.
Successful completion of the units of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of BSB20120 Certificate II in Workplace Skills.