Home / Courses / Sales Assistant

Sales Assistant

Price:

$280.00

Select Payment Option:

Prepaid Fee
Payment Plan

Sales Assistant

$280.00

TOTAL: $330.00 over 2 months
Initial Payment: $100.00
Succeeding Payments: $57.50 X 4 fortnightly payments

Payment Plan

Units of Competency

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

Over 15 years of delivering qualifications online
Dedicated eLearning and LMS development team
Courses developed in-house by industry experts
Courses written specifically for online delivery
Professional and industry skilled trainers
Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Description

Course Overview

Use coupon code AOT10 to receive 10% off when you pay upfront. See terms and conditions for details.

Working as a Sales Assistant, you are responsible for offering products and services to customers in retail outlets. This requires a set of skills that involves dealing with customers, helping them find the goods they want, handling payments, gathering their feedback, dealing with complaints, and more.

With this short course, you will learn how to deliver, monitor and recommend products and services to customers. This short course will also help you develop the skills required to become an effective Sales Assistant. Start your training today and learn the basics of a retail assistant job that are vital in today’s marketplace.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense, which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB30415 Certificate III in Business Administration.

Career Opportunities

Retail assistant
Floor staff
Customer service assistant
Sales assistant

Study Pathways

You may apply for a credit transfer towards several qualifications. At AOT, this includes:

BSB30415 Certificate III in Business Administration

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCUS301 Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

Topics:

Identify customer needs
Deliver a service to customers
Monitor and report on service delivery

Upon successful completion of this unit, you will:

use communication skills to establish rapport and build relationships with customers in accordance with organisational requirements
identify customer needs using appropriate questioning and active listening skills
provide customer service in accordance with organisational requirements
respond to and record customer feedback and action taken according to organisational standards, policies and procedures
produce a report which identifies and recommends ways to improve service delivery.

Demonstrate knowledge of:

key provisions of relevant legislation from all levels of government that may affect aspects of business operations
organisational policy and procedures for customer service, including handling customer complaints
examples of verifiable evidence that could be used to review customer satisfaction
outline the interpersonal skills needed for serving customers, including customers with specific needs.

Nominal hours = 35 hours

BSBPRO301 Recommend products and services

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

Topics:

Develop and maintain knowledge of products and services
Recommend products and services
Advise on promotional activities

Upon successful completion of this unit, you will:

use appropriate sources to document accurate information about the organisation's products and services
prepare and provide advice about products and services according to organisational requirements
evaluate promotional activities including consideration of:
- whether promotional materials meet organisational requirements
- actual costs against budget
- customer feedback

Demonstrate knowledge of:

authoritative sources of information about the organisation's products and services
the organisation's products and services
the policies and procedures that apply when providing advice or recommendations about products and services
organisational promotional activities
methods used to gather verifiable customer feedback about products and services
how and why customer feedback is analysed

Nominal Hours: 20

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit	Written Activities	Virtual Classroom	Scenario/ Case study	Project/ Report
BSBCUS301 Deliver and monitor a service to customers	✔Written Activities	✔Virtual Classroom	✔Scenario/Case Study
BSBPRO301 Recommend products and services	✔Written Activities	✔Virtual Classroom	✔Scenario/Case Study	✔Project/Report

Course Duration

We provide you with three (3) months to complete the course. There is no minimum timeframe for completion.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you three (3) months and all the support you need. The rest is up to you!

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
- Knowledge of common computing terms and word processing
- Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
- Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor with at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
An email address that is unique to you and that you will maintain throughout your enrolment
Headset (or speakers and microphone) and webcam
Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.

You are not alone in your study with AOT!

Sales Assistant

Sales Assistant