Sales Assistant

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Sales Assistant

Price:

$280.00

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Sales Assistant

$280.00

Quantity
TOTAL: $330.00 over 2 months
Initial Payment: $100.00
Succeeding Payments: $57.50 X 4 fortnightly payments

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

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Course Overview

Use coupon code AOT10 to receive 10% off when you pay upfront. See terms and conditions for details.

Working as a Sales Assistant, you are responsible for offering products and services to customers in retail outlets. This requires a set of skills that involves dealing with customers, helping them find the goods they want, handling payments, gathering their feedback, dealing with complaints, and more.

With this short course, you will learn how to deliver, monitor and recommend products and services to customers. This short course will also help you develop the skills required to become an effective Sales Assistant. Start your training today and learn the basics of a retail assistant job that are vital in today’s marketplace.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense, which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB30415 Certificate III in Business Administration.

Career Opportunities

  • Retail assistant
  • Floor staff
  • Customer service assistant
  • Sales assistant

Study Pathways

You may apply for a credit transfer towards several qualifications. At AOT, this includes:

  • BSB30415 Certificate III in Business Administration

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

BSBCUS301 Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

Topics: 

  1. Identify customer needs
  2. Deliver a service to customers
  3. Monitor and report on service delivery
Upon successful completion of this unit, you will:
  • use communication skills to establish rapport and build relationships with customers in accordance with organisational requirements
  • identify customer needs using appropriate questioning and active listening skills
  • provide customer service in accordance with organisational requirements
  • respond to and record customer feedback and action taken according to organisational standards, policies and procedures
  • produce a report which identifies and recommends ways to improve service delivery.
Demonstrate knowledge of:
  • key provisions of relevant legislation from all levels of government that may affect aspects of business operations
  • organisational policy and procedures for customer service, including handling customer complaints
  • examples of verifiable evidence that could be used to review customer satisfaction
  • outline the interpersonal skills needed for serving customers, including customers with specific needs.
Nominal hours = 35 hours

BSBPRO301 Recommend products and services

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

Topics:
  1. Develop and maintain knowledge of products and services
  2. Recommend products and services
  3. Advise on promotional activities
Upon successful completion of this unit, you will:
  • use appropriate sources to document accurate information about the organisation's products and services
  • prepare and provide advice about products and services according to organisational requirements
  • evaluate promotional activities including consideration of:
    • whether promotional materials meet organisational requirements
    • actual costs against budget
    • customer feedback
Demonstrate knowledge of:
  • authoritative sources of information about the organisation's products and services
  • the organisation's products and services
  • the policies and procedures that apply when providing advice or recommendations about products and services
  • organisational promotional activities
  • methods used to gather verifiable customer feedback about products and services
  • how and why customer feedback is analysed
Nominal Hours: 20

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities		 Virtual Classroom/Roleplay Scenario/
Case study		 Project/
Report
BSBCUS301 Deliver and monitor a service to customers✔Written Activities✔Virtual Classroom✔Scenario/Case Study
BSBPRO301 Recommend products and services✔Written Activities✔Virtual Classroom✔Scenario/Case Study✔Project/Report

We provide you with three (3) months to complete this short course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are much less than this. To begin planning your studies we recommend planning for 20-25 hours of study per unit and then adjusting as you go. You may book a mentoring session for assistance setting up a study plan once you have enrolled.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.
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