BSBLDR401 Communicate effectively as a workplace leader
This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.
This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.
Communication skills cover a range of methods and contexts within principally structured environments.
Topics:
- Identify context for communication
- Clarify message and engage communication
- Take follow-up actions
Upon successful completion of this unit, you will:
- identify the context for communication and adjust approach and responses accordingly
- create and present clear messages choosing method and mode appropriate to the audience and context, undertake effective two-way communication from the perspective of a team leader
- identify and record actions required as a result of communication and follow-up in a timely manner
Demonstrate knowledge of:
- effective management communication characteristics
- range of electronic and non-electronic communication methods, including situations where they would or would not be used
- characteristics of effective listening techniques
- feedback process and methods
- team leadership communication responsibilities
- barriers to communication in a workplace context
- verbal and non-verbal communication characteristics
- impact of legislation and organisational policies on workplace communication
Nominal hours = 40 hours
BSBLDR402 Lead effective workplace relationships
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
Topics:
- Collect, analyse and communicate information and ideas
- Develop trust and confidence as leader
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
Upon successful completion of this unit, you will:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties
Demonstrate knowledge of:
- examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
- techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
- impact of legislation and organisational policies on workplace relationships
- range of methods and techniques for communicating information and ideas to a range of stakeholders
- problems solving methods
- methods to resolve workplace conflict
- methods to manage poor work performance
- monitor, analyse and introduce ways to improve work relationships
Nominal hours = 50 hours
BSBLDR403 Lead team effectiveness
This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.
It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.
Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.
Topics:
- Plan to achieve team outcomes
- Lead team to develop cohesion
- Participate in and facilitate work team
- Liaise with management
Upon successful completion of this unit, you will:
- apply knowledge of organisational goals, objectives and plans
- develop a team work plan including documentation of how it was generated and how it will be monitored
- identify and incorporate innovation and productivity measures into a team work plan
- communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
- use techniques to consult, encourage, support and provide feedback to team members
- model team leadership behaviours and approaches
- liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken
Demonstrate knowledge of:
- delegation and work allocation
- goal setting
- group dynamics and processes
- individual behaviour and difference
- leadership styles
- motivation
- negotiation
- problem solving
- planning
- workplace innovation
- workplace productivity
Nominal hours = 50 hours
BSBMGT402 Implement operational plan
This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.
Topics:
- Implement operational plan
- Implement resource acquisition
- Monitor operational performance
Upon successful completion of this unit, you will:
- interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
- vary the operational plan and gain approval to deal with contingencies
- monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance
- plan and acquire physical and human resources using organisation's systems and procedures
- manage and support personnel to achieve performance objectives, including inducting new employees and providing mentoring and coaching
- present information and recommendations to support implementation and variation of the operational plan
- document and provide reports on performance as required by the organisation
Demonstrate knowledge of:
- performance monitoring systems and processes
- methods for problem solving
- organisational policies and procedures relate to the operational plan
Nominal Hours: 40
