BSBLDR402 Lead effective workplace relationships

Upon successful completion of this unit, you will:

• access and analyse information to achieve planned outcomes
• apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
• review and improve workplace outcomes in consultation with relevant personnel
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties

Demonstrate knowledge of:

• examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
• impact of legislation and organisational policies on workplace relationships
• range of methods and techniques for communicating information and ideas to a range of stakeholders
• problems solving methods
• methods to resolve workplace conflict
• methods to manage poor work performance
• monitor, analyse and introduce ways to improve work relationships

BSBLDR403 Lead team effectiveness

Upon successful completion of this unit, you will:

• apply knowledge of organisational goals, objectives and plans
• develop a team work plan including documentation of how it was generated and how it will be monitored
• identify and incorporate innovation and productivity measures into a team work plan
• communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
• use techniques to consult, encourage, support and provide feedback to team members
• model team leadership behaviours and approaches
• liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken

Demonstrate knowledge of:

• delegation and work allocation
• goal setting
• group dynamics and processes
• individual behaviour and difference
• leadership styles
• motivation
• negotiation
• problem solving
• planning
• workplace innovation
• workplace productivity

BSBMGT402 Implement operational plan

Upon successful completion of this unit, you will:

• interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
• vary the operational plan and gain approval to deal with contingencies
• monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance
• plan and acquire physical and human resources using organisation's systems and procedures
• manage and support personnel to achieve performance objectives, including inducting new employees and providing mentoring and coaching
• present information and recommendations to support implementation and variation of the operational plan
• document and provide reports on performance as required by the organisation

• performance monitoring systems and processes
• methods for problem solving
• organisational policies and procedures relate to the operational plan