Description

Course Overview

Good communication and teamwork are keys to building success for you, your team and organisation. In this short course, you can develop your communication skills and learn how to be an effective team player.

In various careers, the ability to communicate well and build effective working relationships is the foundation of professional growth. This short course will teach you the essential skills that you can use to make a positive impact in the workplace.

In these three units of study, you will learn how to communicate in the workplace and work effectively with others in a business environment.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.

Career Opportunities

Receptionist
Office junior
Junior assistant

Study Pathways

You may use all of the units in this course to credit transfer towards the below qualification at AOT:

BSB20115 Certificate II in Business

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with four (4) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 10 – 15 hours of study per unit. It may take you less time, it may take you more. That is why we give you four (4) months and all the support you need. The rest is up to you!

Units

BSBCMM201 Communicate in the workplace

Upon successful completion of this unit, you will:

communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
complete workplace forms
use style, format and level of accuracy appropriate to the type of written material
provide prompt responses to requests for information in accordance with organisational requirements

Demonstrate knowledge of:

identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
different communication styles
barriers to communication

BSBIND201 Work effectively in a business environment

Upon successful completion of this unit, you will:

work within organisational requirements including:
- complying with duty of care, and goals and objectives of organisation
- complying with legal responsibilities and seeking advice when necessary
- understanding workers' rights and responsibilities
- understanding employers' rights and responsibilities
- achieving a work/life balance
work effectively in a team including:
- completing all tasks
- seeking assistance when difficulties arise
- applying communication principles
- applying appropriate legislation

Demonstrate knowledge of:

the legislation that applies to working effectively in a business environment
the organisational documents that are relevant to working effectively
terms and conditions of employment

BSBWOR203 Work effectively with others

Upon successful completion of this unit, you will:

identify own responsibilities in relation to the team and the organisation's requirements
work effectively in a workgroup including:
- support team members
- use culturally appropriate communication skills
- act on constructive feedback
- cooperate and contribute to team goals
- identify improvement opportunities
identify problems and conflicts and address them appropriately

Demonstrate knowledge of:

organisational standards, policies and procedures that relate to own work role
team responsibilities and duties and their relationship to individual responsibilities and duties
conflict resolution techniques

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit	Short Answer Questions	Virtual Session	Scenario /Case study	Assignment /Project
BSBCMM201 Communicate in the workplace	✔	✔	✔
BSBIND201 Work effectively in a business environment	✔		✔	✔
BSBWOR203 Work effectively with others			✔	✔

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
Knowledge of common computing terms and word processing
Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor w/ at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
Valid personal email address
Speakers and microphone/headset
The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
Word processing software e.g. Microsoft Office
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!