This single unit course describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.
Successful completion of the unit of competency outlined below will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.