BSBCUS402 Address customer needs

Price:

$165.00

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TOTAL: $165.00

BSBCUS402 Address customer needs

$165.00

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Units of Competency

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Assessments Marked

Within 10 business days

Course Requirements

Sufficient literacy and numeracy skills to complete the course
Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

Description

Course Overview

This single unit course describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

Successful completion of the unit of competency outlined below will earn you a Statement of Attainment in partial completion of the BSB40215 Certificate IV in Business.

Study Pathways

You may use the unit of this course to credit transfer towards the below qualification at AOT:

BSB40215 Certificate IV in Business – Customer Service Focus

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with three (3) months to complete the course. There is no minimum timeframe for completion.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you three (3) months and all the support you need. The rest is up to you!

Units

BSBCUS402

BSBCUS402 Address customer needs

Upon successful completion of this unit, you will:

communicate effectively with customers including:
- helping customers to articulate their needs and evaluate options
- explaining products/services and how they match customer needs
- establishing regular communication
- explaining customer rights and responsibilities
address customer's needs
use organisational procedures to document customer satisfaction
develop and maintain networks to support meeting customer needs
identify potential difficulties in meeting customer needs and taking appropriate action

Demonstrate knowledge of:

organisational procedures and standards for establishing and maintaining customer service relationships
informed consent
consumer rights and responsibilities
establish effective regular communication with customers
details of products or services including with reference to:
- possible alternative products and services
- variations within a limited product and service range

Course Assessment

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit	Written Activities	Virtual Classroom	Scenario/ Case study	Project/ Report
BSBCUS402 Address customer needs	✔Written Activities	✔Virtual Classroom	✔Scenario/Case Study

Course Requirements

Requirements

There are no formal requirements. However, learners will need:

Sufficient language, literacy and numeracy skills to complete the course
Basic computer skills
- Knowledge of common computing terms and word processing
- Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
- Familiarity with navigating the Internet
Meet technology requirements

Technology requirements

Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
Monitor with at least 1024x768 screen resolution
Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
Valid personal email address
Speakers and microphone or headset
The latest version of Adobe Reader, Adobe Flash Player
Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
Up-to-date web browser version

Learner Support

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!

BSBCUS402 Address customer needs

BSBCUS402 Address customer needs