BSBLDR402 Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

1. Collect, analyse and communicate information and ideas
2. Develop trust and confidence as leader
3. Develop and maintain networks and relationships
4. Manage difficulties into positive outcomes

• access and analyse information to achieve planned outcomes
• apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
• review and improve workplace outcomes in consultation with relevant personnel
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties

• examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
• impact of legislation and organisational policies on workplace relationships
• range of methods and techniques for communicating information and ideas to a range of stakeholders
• problems solving methods
• methods to resolve workplace conflict
• methods to manage poor work performance
• monitor, analyse and introduce ways to improve work relationships