This single unit course describes the skills and knowledge required to lead and manage effective workplace relationships.
The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.
Successful completion of this short course will earn you a Statement of Attainment in partial completion of the BSB50420 Diploma of Leadership and Management.