This single unit course describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
Successful completion of the unit of competency outlined below for this short course will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.