BSBLDR402 Lead effective workplace relationships

BSBLDR402 Lead effective workplace relationships


Price:

$165.00

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TOTAL: $165.00

BSBLDR402 Lead effective workplace relationships

$165.00

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Units of Competency

1

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Assessments Marked

Within 10 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

This single unit course defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

Successful completion of the unit of competency outlined below will earn you a Statement of Attainment in partial completion of the BSB42015 Certificate IV in Leadership and Management.

You may use this single unit course to credit transfer towards the below qualifications at AOT:

  • BSB42015 Certificate IV in Leadership and Management
  • BSB41015 Certificate IV in Human Resources

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with three (3) months to complete the course. There is no minimum timeframe for completion.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBLDR402 Lead effective workplace relationships

Upon successful completion of this unit, you will:

  • access and analyse information to achieve planned outcomes
  • apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
  • review and improve workplace outcomes in consultation with relevant personnel
  • adjust interpersonal style and communications to respond to cultural and social diversity
  • apply relationship management and communication skills with a range of people that:
    • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
    • forge effective relationships with internal and/or external people and help to maintain these networks
    • encourage participation and foster contribution of and respect for ideas and feedback
    • provide support to colleagues to resolve difficulties

Demonstrate knowledge of:

  • examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
  • impact of legislation and organisational policies on workplace relationships
  • range of methods and techniques for communicating information and ideas to a range of stakeholders
  • problems solving methods
  • methods to resolve workplace conflict
  • methods to manage poor work performance
  • monitor, analyse and introduce ways to improve work relationships

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBLDR402 Lead effective workplace relationshipsWritten ActivitiesVirtual ClassroomScenario/Case Study

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Speakers and microphone or headset
  • The latest version of Adobe Reader, Adobe Flash Player
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Learner Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.
You are not alone in your study with AOT!

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