FAQS

General

Yes! Our national provider number is: 31102.

Click here to view our National Register (training.gov.au) page.

Click here to view us on the www.myskills.gov.au  website.

AOT has been developing and delivering its own training material to students across Australia since 2004.

A nationally recognised course is part of the Australian Qualifications Framework (AQF). The AQF sets the required standards for courses at different levels. In the VET section, this ranges from Certificate I up to Vocational Graduate Certificate/Diploma.

A nationally recognised course may only be delivered by a Registered Training Organisation (RTO), which ensures that your Certificate or Statement of Attainment will be recognised by other RTOs and employers Australia wide.

Yes, all our courses have Australia accreditation and are nationally recognised.
Yes, all our courses are delivered 100% online. You can complete the entire course from the comfort of your own home.

AOT is one of the longest operational RTOs in Australia dedicated to online learning. We have been delivering high quality courses for over 15 years. AOT is part of a group of companies that offer a turnkey solution to all training and assessment requirements. We have a dedicated eLearning development team and our courses are written specifically for online delivery.

We own and operate our own proprietary LMS with a unique virtual company/simulated workplace that has been developed and expanded on for over 10 years. As an AOT student, you have exclusive access to the simulated workplace as part of your course.

VET + You = A real world career

Vocational education and training are valued by employers. Our courses are nationally recognised. Achieving an online nationally recognised qualification will demonstrate to employers that you are self-motivated, disciplined and can manage time effectively – both highly desirable traits. Plus, by completing the course, you have up-skilled and gained more knowledge.

  • Equips you with real world skills
  • Helps you find your place in the workforce
  • Gives you experience needed by employers
  • Sets you apart from the competition
Yes! All our courses are written by experts in the subject field. Our courses have been specifically designed to make your learning experience as engaging as possible. Every AOT student receives exclusive access to our virtual company that brings your course to life! You can receive a personal induction into your course, and you can live chat with trainers on weekdays, even in the evening! You can also book unlimited one-on-one mentoring sessions with your personal trainer.

Once you are enrolled, we will send your username and password to the online learning management system – sauceLMS. Your course is broken up into units. Each unit has learning content for you to study and assessments that you must complete. Once you have submitted an assessment, which is marked within 10 business days, your assessor will provide feedback on every question. You have three (3) attempts to gain 100% pass mark on each assessment, and you must satisfactorily complete all assessments in that unit to be deemed competent.

Once all the units in your course are marked as competent, you will be issued with a certificate if you have completed a full qualification, or statement of attainment if you have completed a short course.

No, you can study when and where it suits you and at your pace. There are no set times or terms like in a classroom-based course.
Yes! Our courses are dedicated to flexibility. You can study as much or as little as you want each week to complete the course within the allocated course access time.
Complete the demo request form at https://www.aot.edu.au/try-a-demo/ and we will provide you with the login details to get you access.
We provide you with a PDF version of the online learning content that you can save and print.

Technical

Online learners must have access to the following technology requirements:

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Speakers and microphone or headset
  • The latest version of Adobe Reader, Adobe Flash Player
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version
Your learning content and assessments are all online. You may choose to print your textbook or notepad if you wish but it is not a requirement.
No, you do not need a webcam.

You will need Microsoft Office (Word, Excel) or a similar software. Some units will also require presentation software like Microsoft PowerPoint, Publisher or similar.

You may get free web versions of Word, Excel, and PowerPoint at https://www.office.com/ to create, edit, and share documents using just your web browser. Simply create a free Microsoft account and get started.

For the desktop version, you can purchase a Microsoft 365 Personal subscription.

No, this does not meet our IT requirements. Your course and learning content may mostly work on a tablet; however, our technical requirements state that you must have a computer or laptop. We do not support other devices.

You will be required to create documents and sometimes spreadsheets and presentations, so you will need a reliable computer for these activities.

Payment

Once you have selected the course you want to study, you may choose between the prepaid fee and the payment plan option on the course page. For more information on course payment options, go to Money Matters.

To pay for your course, you must have a Visa/Mastercard debit card or credit card.

If a company is paying for the course, they may pay the full amount upfront. Please contact AOT to request an invoice, email sales@aot.edu.au or call 1300 72 66 34.

After we receive your course payment, we will email you the link to your enrolment forms.

Yes. We offer interest-free fortnightly payment plans on all courses.
No, we do not do credit checks. When signing up for a prepaid fee or payment plan, you must ensure that sufficient funds are available in your nominated account to meet the instalment payments. AOT reserves the right to suspend access to your online course in the event that you fail to pay any part of the course fees as and when it falls due for payment.

The prepaid fee option will allow you to pay for the whole course upfront if the price is $1,500 or less.

If the course price is over $1,500, only a company can pay the whole course price upfront. Contact info@aot.edu.au or call 1300 72 66 34 to request an invoice.

Your employer has 2 options.

  1. Your employer can make the course payment via the AOT website. They can enter their details as the Purchaser. Then they will check the box that says, ‘Click here if you are not the learner enrolling’. They will then enter your details as the learner.
  2. If your employer would prefer to pay by invoice, please contact info@aot.edu.au or call 1300 72 66 34.
You may be eligible for financial assistance from Centrelink. Applications for assistance are assessed by Centrelink, so you should contact your nearest office to discuss your eligibility. AOT Diploma qualifications are not eligible for Centrelink financial assistance.
Yes, our registration number with Centrelink is 4P727/QLD/T1V.
Once we receive your course payment, we will email you the link to your enrolment forms. After you complete the enrolment process, you will be sent your Welcome email, containing your course access details. Enrolments must be finalised within 30 days of course payment.
In most instances, enrolments must be finalised and commenced within 30 days of course payment. Start dates can be deferred within reason. Please contact a course advisor to discuss deferring your start date.
You must pay any outstanding amounts before your Certificate or Statement of Attainment can be issued.
No, all your learning material is included.

Course Enrolment

Please read the Course Suitability Self-Evaluation: https://www.aot.edu.au/how-to-enrol/course-suitability-self-evaluation/

There are no formal requirements; however, you will need:

  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving email including email with attachment
    • Familiarity with navigating the Internet

If you are under 18 years of age, your parent or guardian must also accept the conditions of the Course Enrolment Agreement.

If you are applying for enrolment in a Diploma level qualification and are under 18 years of age, you must have completed and provide your year 12 high school certificate prior to enrolment.

Here are the steps to enrol in an AOT course:

  1. Visit the website to find your course that is right for you.
  2. Select your preferred payment option on the course page and make the course payment.
  3. We will then email you instructions to complete your enrolment forms.
  4. Once we receive your forms, we will send your course access and you can start studying.

For more details click here - https://www.aot.edu.au/how-to-enrol/

AQF levels

AQF levels and its criteria are an indication of the relative complexity and/or depth of achievement and the autonomy required to demonstrate that achievement. For more information, go to https://www.aot.edu.au/about-aot/nationally-recognised-training/

As a general rule, the following applies:

  • Certificate II level courses are for entry-level positions. This is suitable for people who have not been in the workforce at all or for a long time, e.g. junior office assistant.
  • Certificate III level courses are designed for people working under direct supervision. This is suitable for people who wish to move up from entry-level positions or change careers, e.g. receptionist, accounts clerk, personal assistant.
  • Certificate IV level courses are for those at team leaders/supervisor level. This is suitable for people who want to advance their careers or expand their skills and knowledge, e.g. office administrator, team leader, project officer, HR assistant.
  • Diploma level courses are for people at management level positions. This is suitable for professionals and people wanting to advance to management positions, e.g. executive officer, project manager, HR manager.

The Unique Student Identifier or USI is a reference number made up of 10 numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create; and
  • stays with you for life.

You need a USI upon enrolment with AOT as part of the legislative reporting requirements of a registered training organisation. We cannot issue a Certificate or Statement of Attainment without a USI.

From 1st January 2015, new legislation by the Australian Government advised that each person undertaking nationally recognised training are required to have a Unique Student Identifier (USI). This must be collected and verified by the training organisation.

It is a mandatory requirement to provide your USI as part of your enrolment with AOT if you are:

  • an Australian expat or resident (you need a USI even if you do the course whilst living outside Australia)
  • an international learner living in Australia.

International learners not living in Australia are not required to submit a USI.

If you do not already have a Unique Student Identifier (USI), click here to create your USI - https://www.usi.gov.au/students

When deciding which course is right for you, we understand the importance of the decision you are making. That is why we have created a free course demo to help you make your final choice.

Complete the free demo request form - https://www.aot.edu.au/try-a-demo/

You will be emailed access to a unit at each AQF qualification level. This will allow you to experience what it is like to study in the sauceLMS, our custom-built learning management system, and also view the level of content and assessment at each level.

No, we cannot accept enrolment from anyone in Australia on a study visa.
Please contact a course advisor to discuss transferring courses within the 14-day orientation period.

Course Access

Today! Simply make the course payment on the website to start the enrolment process.
No, you can start anytime! Simply make the course payment on the website to start the enrolment process.

The course duration is listed on each course page. There is no minimum timeframe for completion so if you are able to complete your course in less time, then that’s great! The maximum timeframe is listed on the course page. Certificate and Diploma courses usually have 12 months course access. Double Diploma courses usually have 18 months course access. Short courses have 3-9 months course access depending on the course.

If you require further time, course extensions are available for purchase.

Yes you can. There is no minimum timeframe for completion so if you are able to complete your course in less time, then that’s great! The maximum timeframe is listed on the course page.

Your course is self-paced. The hours of study vary greatly from student to student as the course is self-paced and influenced by many factors including your previous education, your work experience, your online experience and how much time you can dedicate to studying.

You can use the AOT study planner and calculator to help organise your time. You can also book a session with a trainer to discuss your study plan.

You may apply to AOT to place your course on hold due to extended holidays or unforeseen events which do not allow continued study. Your course may be placed on hold in one (1) month blocks, for no more than (6) months in total over the course of your enrolment. This is free of charge.

In most instances, AOT may arrange a course extension for a student completing a full qualification at an additional fee of $280 for a three-month extension and $500 for a six-month extension.

For short courses, there is an additional fee of $100 for a two-month extension.

Student Support

Students use the Contact Us form to raise a support ticket. You can attach documents including drafts of your assessments here. Your support ticket will then be assigned to the appropriate trainer who will be in email contact with you.

You will also use this form administration requests including requesting a course extension, putting your course on hold, updating your address.

Yes, one-on-one mentoring sessions are held in the virtual classroom. These sessions are available both in and outside business hours for most courses.

You will talk to your trainer using a program called Microsoft Teams. It is free and easy to use. You will need a microphone and speakers or a headset to participate in the virtual classroom. You do not need a webcam.

You may use the booking calendar located in your course to book a session. There is no limit to the number of sessions you can book.

Yes, when you are logged into the sauceLMS, you will see the live chat button that allows you to chat with a real trainer.

This is available on weekdays from 7am – 9pm AEST.

Yes, we offer support outside regular business hours.

In your Welcome email, you will see the link to the course induction tutorial. In this presentation, we will show how to navigate the sauceLMS and get started with your course.

If you require further assistance, you may request a trainer to personally take you on an induction.

Find answer to your questions quickly and easily using the Student FAQs located in the Help & Support section of the sauceLMS dashboard.

Assessments

You will be assessed for the units of competency using a variety of tasks to assess your understanding and skills. There will be a combination of written activities, virtual classroom assessments, scenario/case study based questions or assessments requirements project work or reports.

On each course page on the AOT website, you can navigate to the ‘Course Assessment’ section to see what types of assessments are used in each unit.

A virtual classroom is an online meeting room where you can meet your trainer or assessor to talk, share ideas, discuss course material and/or be assessed.

We use Microsoft Teams. It is free and easy to use. You will need a microphone and speakers or a headset to participate in the virtual classroom. There is no limit to the number of sessions you can book and attend.

A virtual classroom assessment must be conducted when a unit’s assessment has an oral component; for example, you may need to participate in a role-play or discussion with your assessor.

We use Microsoft Teams. It is free and easy to use. You will need a microphone and speakers or a headset to participate in the virtual classroom. A webcam is not required.

Sessions generally are 15-30 minutes in length and can booked using the online interactive booking calendar in your course.

Yes, all your assessments are submitted in our online learning management system – sauceLMS.
Assessments are marked by your assessor within ten (10) working days following the day you submitted your work. Your assessor will give detailed feedback on every question.

You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

If you do not receive a satisfactory result in your first attempt, you still have 2 more attempts. If you are on your second attempt, you should book a mentoring session with your trainer before starting your final attempt.

You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark).
No, there is not group work involved.
No, you are not required to submit any videos.
No, there are no assessment due dates. You can study and submit your assessments anytime.

Recognition of Prior Learning & Credit Transfers

Recognition of Prior Learning (RPL) is an assessment only pathway that recognises your existing experience, including work experience and life skills in order to gain part or all of your qualification.

Once you are an enrolled student, you must book an RPL interview with a trainer. This process will be discussed further and clarified with you in the RPL interview.

The course price will not change if you wish to take the RPL pathway.

A credit transfer is the recognition of equivalence between a previously obtained unit of competency and a unit that you are wishing to obtain. This means if you have a Certificate/Statement of Attainment that shows you have completed a unit and that same unit appears in the course you are enrolled in, you do not need to study it again.

If you would like to know more about credit transfer options, prior to enrolment, contact a course advisor for more information by clicking on the ‘Live Chat’ icon or email a copy of your Qualification/Statement of Attainment to info@aot.edu.au to find out if you have eligible units.

No, credit transfers are applicable to full courses only.

A full course is a Certificate or Diploma qualification, e.g. BSB40515 Certificate IV in Business Administration. Upon successful completion of the qualification, you will receive a Certificate.

On the other hand, a short course is made up of units taken from a full course, e.g. the Office Administration short course is made up of 4 units taken from the BSB40515 Certificate IV in Business Administration. Upon successful completion of the short course, you will receive a Statement of Attainment.

Work Experience

As a VET student, you’ll be trained in realistic workplace situations, taught by industry professionals. Our aim is to give you practical experience, skills and knowledge. So that upon successful completion of your course, you are work ready with transferrable skills.
No, there is no work placement required in any courses.
The simulated workplace or virtual company is used as a basis for answering workplace-based scenario assessments, this ensures that no student is disadvantaged by not having a workplace or a suitable workplace. It will allow you to experience a company environment and get your ready for work. This workplace will provide you with a medium to demonstrate your skills and knowledge within an actual work environment.

Your course material is supported by a simulated workplace called Global Star Enterprises (GSE). GSE is used as a basis for some of the content and assessments in AOT courses. Our virtual company brings your course to life!

GSE is an amazing resource that makes AOT stand out from other RTOs. We have been developing and expanding GSE for 10 years! There are a vast array of templates, policies and procedures in the GSE staff intranet which are provided to AOT learners as part of the course material.

Course Completion

A full course is a Certificate or Diploma qualification, e.g. BSB40515 Certificate IV in Business Administration. Upon successful completion of the qualification, you will receive a Certificate. This Certificate is nationally recognised.

These will be posted to you as a PDF. You will then be able to print your certificate or attach it to your job applications.

Yes, you will receive a Statement of Attainment.

A short course is made up of units taken from a full course, e.g. the Office Administration short course is made up of 4 units taken from the BSB40515 Certificate IV in Business Administration. Upon successful completion of this short course, you will receive a Statement of Attainment in partial completion of the BSB40515 Certificate IV in Business Administration.

Your Statement of Attainment will list the units you have completed.

When you commence your course enrolment, you enter a 14-day orientation period.

If you decide that the course is not suitable for you, you must contact us during this period. We can discuss transferring you to another course or if your circumstances have changed, we can discuss course cancellation. If you withdraw from your course during the orientation period, you will receive a full refund of course fees paid, minus a cancellation fee of $150 or 20% of the total course price, whichever is less. See the website terms and conditions for more details.

Yes, we will report on your results and the USI department will update their records.