Learn the strategies involved in exceeding customer needs and guiding staff to understand and retain customer relationships.
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BSB40215 Certificate IV in Business – Customer Service Focus
Add to cartLearn how to manage complex administrative practices and become better qualified to operate in a business environment. This course is focused on customer service to help you gain the skills to advance your career in this specific area in business.
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Customer Service Solutions
Add to cartLearn the concepts and practises involved in the building, managing and delivering of exceptional customer service.
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Customer Service Strategies
Add to cartLearn the strategies behind exceeding customer needs and guiding staff to understand and retain customer relationships.
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Delivering Customer Service
Add to cartCustomer service applies to a broad range of industries and job positions. This course will help you learn the essential skills to be able to effectively deliver a service to customers.
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Sales Assistant
Add to cartLearn how to deliver, monitor and recommend products and services to customers. With this short course, you can develop the skills required to become an effective Sales Assistant.
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