BSBCMM201

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Topics:

  1. Gather, convey and receive information and ideas
  2. Complete workplace documentation and correspondence
  3. Communicate in a way that responds positively to individual differences

Upon successful completion of this unit, you will:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements

Demonstrate knowledge of:

  • identifying organisational policies, plans and procedures which detail organisation’s standards or protocols for workplace communication
  • different communication styles
  • barriers to communication

Nominal hours = 40 hours