This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.


  • Prepare to address workplace problem
  • Evaluate solutions for workplace problem
  • Finalise and review solution development process

Upon successful completion of this unit, you will:

  • generate and present solutions to a workplace problem on at least two occasions.

In the course of the above, you must:

  • identify and analyse workplace problems as part of a team
  • develop questions on key challenges of a chosen problem
  • consult relevant stakeholders to gather information on workplace problem
  • use a range of creative thinking techniques as part of a team to generate ideas or responses to questions or issues
  • use critical thinking processes to develop relevant questions and criteria for identified workplace issue
  • present to relevant stakeholders and respond to answers
  • assess feedback to identify key personal and team learnings.

Nominal hours = 40