BSBCUS402

Upon successful completion of this unit, you will:

  • communicate effectively with customers including:
    • helping customers to articulate their needs and evaluate options
    • explaining products/services and how they match customer needs
    • establishing regular communication
    • explaining customer rights and responsibilities
  • address customer’s needs
  • use organisational procedures to document customer satisfaction
  • develop and maintain networks to support meeting customer needs
  • identify potential difficulties in meeting customer needs and taking appropriate action

Demonstrate knowledge of:

  • organisational procedures and standards for establishing and maintaining customer service relationships
  • informed consent
  • consumer rights and responsibilities
  • establish effective regular communication with customers
  • details of products or services including with reference to:
    • possible alternative products and services
    • variations within a limited product and service range