Upon successful completion of this unit, you will:
- communicate effectively with customers including:
- helping customers to articulate their needs and evaluate options
- explaining products/services and how they match customer needs
- establishing regular communication
- explaining customer rights and responsibilities
- address customer’s needs
- use organisational procedures to document customer satisfaction
- develop and maintain networks to support meeting customer needs
- identify potential difficulties in meeting customer needs and taking appropriate action
Demonstrate knowledge of:
- organisational procedures and standards for establishing and maintaining customer service relationships
- informed consent
- consumer rights and responsibilities
- establish effective regular communication with customers
- details of products or services including with reference to:
- possible alternative products and services
- variations within a limited product and service range
