This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.


  1. Contribute to team outcomes
  2. Support team cohesion
  3. Participate in work team
  4. Communicate with management

Upon successful completion of this unit, you will:

  • discuss and clarify goals and responsibilities with a team of people
  • apply management and communication skills with a range of people that:
    • provides direction and leadership
    • assists individuals to achieve goals
    • motivates and builds team cohesion
    • fosters contribution of and respect for ideas
  • apply techniques for resolving problems within organisational and legislative requirements
  • communicate effectively with management including escalating problems outside own area of responsibility
  • manage communication of information to, and between, the team

Demonstrate knowledge of:

  • organisational goals, objectives and plans that relate to the team
  • legislation, regulations, standards or codes of practice that may impact team performance and outcomes
  • the organisational structure with reference to the organisational chart
  • options for addressing performance issues in the organisation
  • the principles and techniques of:
    • group dynamics and processes
    • motivation
    • negotiation
  • explain why considering individual behaviour and differences is important to a manager

Nominal hours = 40 hours