Upon successful completion of this unit, you will:
- develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
- design methods for the development of key performance indicators and formal performance management sessions by line managers
- consult with stakeholders to gain support
- design, develop, coordinate and implement individual and group learning and development
- train line managers and other relevant people to manage performance
- provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
- develop approaches to improve performance and address identified performance gaps
Demonstrate knowledge of:
- characteristics of a learning organisation
- policies and legislation relevant to performance management
- grievance procedures
- models for giving feedback and options for skill development
- options in the design of performance management processes
- role of performance management in relation to broader human resources and business objectives
