This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
This unit applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.
Topics:
- Develop integrated performance-management processes
- Facilitate the implementation of performance-management processes
- Coordinate individual or group learning and development
Upon successful completion of this unit, you will:
- develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
- design methods for the development of key performance indicators and formal performance management sessions by line managers
- consult with stakeholders to gain support
- design, develop, coordinate and implement individual and group learning and development
- train line managers and other relevant people to manage performance
- provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
- develop approaches to improve performance and address identified performance gaps
Demonstrate knowledge of:
- characteristics of a learning organisation
- policies and legislation relevant to performance management
- grievance procedures
- models for giving feedback and options for skill development
- options in the design of performance management processes
- role of performance management in relation to broader human resources and business objectives
Nominal hours = 60 hours
