BSBITU213

This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. Such methods may include electronic mail (email), instant messaging and other similar applications/web-based platforms.

It applies to individuals who use digital technology to communicate with business stakeholders (including co-workers and customers). This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Topics:

  1. Identify methods for digital communication
  2. Implement procedures to send and receive digital communications
  3. Manage digital communications effectively

Upon successful completion of this unit, you will:

  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications.

Demonstrate knowledge of:

  • different methods of electronic communication
  • key provisions of relevant legislation that affect aspects of business operations
  • relevant organisation policies and procedures.

Nominal hours = 20 hours