This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.

It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.


  1. Identify and investigate online service provider
  2. Perform online transactions
  3. Maintain records of online transactions
  4. Review online transactions

Upon successful completion of this unit, you will:

  • adhere to organisational requirements when assessing an online service provider
  • adhere to organisational requirements when performing online transactions including:
    • reporting faults to service provider
    • checking accuracy of products/services delivered
  • maintain records according to organisational policy and procedures
  • review effectiveness of online transactions

Demonstrate knowledge of:

  • key provisions of relevant legislation that affect aspects of business operations
  • policies and procedures relating to use of internet and online purchasing
  • service provider requirements
  • legal and ethical requirements relating to a range of online transactions

Nominal hours = 40 hours