This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.
It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.
Topics:
- Identify and investigate online service provider
- Perform online transactions
- Maintain records of online transactions
- Review online transactions
Upon successful completion of this unit, you will:
- adhere to organisational requirements when assessing an online service provider
- adhere to organisational requirements when performing online transactions including:
- reporting faults to service provider
- checking accuracy of products/services delivered
- maintain records according to organisational policy and procedures
- review effectiveness of online transactions
Demonstrate knowledge of:
- key provisions of relevant legislation that affect aspects of business operations
- policies and procedures relating to use of internet and online purchasing
- service provider requirements
- legal and ethical requirements relating to a range of online transactions
Nominal hours = 40 hours
