This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.
This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.
Communication skills cover a range of methods and contexts within principally structured environments.
Topics:
- Identify context for communication
- Clarify message and engage communication
- Take follow-up actions
Upon successful completion of this unit, you will:
- identify the context for communication and adjust approach and responses accordingly
- create and present clear messages choosing method and mode appropriate to the audience and context, undertake effective two-way communication from the perspective of a team leader
- identify and record actions required as a result of communication and follow-up in a timely manner
Demonstrate knowledge of:
- effective management communication characteristics
- range of electronic and non-electronic communication methods, including situations where they would or would not be used
- characteristics of effective listening techniques
- feedback process and methods
- team leadership communication responsibilities
- barriers to communication in a workplace context
- verbal and non-verbal communication characteristics
- impact of legislation and organisational policies on workplace communication
Nominal hours = 40 hours
