Upon successful completion of this unit, you will:
- identify the context for communication and adjust approach and responses accordingly
- create and present clear messages choosing method and mode appropriate to the audience and context, undertake effective two-way communication from the perspective of a team leader
- identify and record actions required as a result of communication and follow-up in a timely manner
Demonstrate knowledge of:
- effective management communication characteristics
- range of electronic and non-electronic communication methods, including situations where they would or would not be used
- characteristics of effective listening techniques
- feedback process and methods
- team leadership communication responsibilities
- barriers to communication in a workplace context
- verbal and non-verbal communication characteristics
- impact of legislation and organisational policies on workplace communication
