Upon successful completion of this unit, you will:

  • identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
  • model behaviours that demonstrate management of emotions
  • recognise and respond to the emotional states of others
  • promote the development of emotional intelligence in others

Demonstrate knowledge of:

  • emotional intelligence principles and strategies
  • the relationship between emotionally effective people and the attainment of business objectives
  • how to communicate with a diverse workforce which has varying cultural expressions of emotion
  • the use of emotional intelligence in the context of building workplace relationships