Upon successful completion of this unit, you will:
- develop and/or implement processes to manage ideas and information including:
- communicating information to support others to achieve work responsibilities
- facilitating employees’ contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolution of issues raised or referral to relevant personnel
- establish and/or implement policies to ensure that the organisation’s cultural diversity
and ethical values are adhered to - provide leadership through own behaviour including:
- professional conduct that promotes trust with internal and external contacts
- adjusting own interpersonal communication style to meet the organisation’s
cultural diversity and ethical environment
- plan for, and manage, the use of networks to support identifiable outcomes for the
team and the organisation - develop and/or implement processes and systems to manage difficulties including:
- identifying and resolving conflicts and other difficulties according to
organisational policies and procedures - planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving
their work difficulties.
- identifying and resolving conflicts and other difficulties according to
Demonstrate knowledge of:
- how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- legislation relevant to managing effective workplace relationships
