This unit describes the skills and knowledge required to lead and manage effective workplace relationships.
It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.
At this level, work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
Topics:
- Manage ideas and information
- Establish systems to develop trust and confidence
- Manage the development and maintenance of networks and relationships
- Manage difficulties to achieve positive outcomes
Upon successful completion of this unit, you will:
- develop and/or implement processes to manage ideas and information including:
- communicating information to support others to achieve work responsibilities
- facilitating employees’ contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolution of issues raised or referral to relevant personnel
- establish and/or implement policies to ensure that the organisation’s cultural diversity
and ethical values are adhered to - provide leadership through own behaviour including:
- professional conduct that promotes trust with internal and external contacts
- adjusting own interpersonal communication style to meet the organisation’s
cultural diversity and ethical environment
- plan for, and manage, the use of networks to support identifiable outcomes for the
team and the organisation - develop and/or implement processes and systems to manage difficulties including:
- identifying and resolving conflicts and other difficulties according to
organisational policies and procedures - planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving
their work difficulties.
- identifying and resolving conflicts and other difficulties according to
Demonstrate knowledge of:
- how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- legislation relevant to managing effective workplace relationships
Nominal hours = 50 hours
