BSBLDR511

Upon successful completion of this unit, you will:

  • conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
  • identify workplace situations and environments that may trigger an emotional response
  • model behaviours that demonstrate management of emotions
  • recognise the impact that cultural behaviours and beliefs may have on workplace interactions
  • recognise and respond to the emotional states of others
  • use emotional intelligence of self and others to enhance team performance
  • promote the development of emotional intelligence in others.

Demonstrate knowledge of:

  • emotional intelligence principles and strategies
  • key elements of the relationship between emotionally effective people and the attainment of business objectives
  • strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
  • key features of emotional intelligence in the context of building workplace relationships.