Upon successful completion of this unit, you will:
- identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business
- evaluate own behaviour and performance against these and adjust to achieve required standards
- develop and implement performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives
- use established communication channels to raise questions about standards and values that may be damaging to the organisation
- ensure own behaviour and performance contributes to the integrity and credibility of the organisation
- facilitate processes to make decisions that are based on:
- relevant information
- examination of options and associated risks
- input from relevant people
- communicate about making and implementing decisions including:
- facilitating agreement on the preferred course of action and implementation plans
- monitoring and feedback on the implementation and impact of decisions
Demonstrate knowledge of:
- how to identify an organisation’s standards and values when they are:
- stated
- implied
- organisational values and expectations of behaviour
- basic theory of group behaviour
- the organisation’s process for raising questions about standards and values
- behaviours and performance that would typically be considered damaging to an organisation
- concepts including:
- organisational values
- role modelling
- integrity and credibility
- leadership
