This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

It applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These managers have a strong influence on the work culture, values and ethics of the teams they supervise.


  1. Model high standards of management performance and behaviour
  2. Enhance organisation’s image
  3. Make informed decisions

Upon successful completion of this unit, you will:

  • identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business
  • evaluate own behaviour and performance against these and adjust to achieve required standards
  • develop and implement performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives
  • use established communication channels to raise questions about standards and values that may be damaging to the organisation
  • ensure own behaviour and performance contributes to the integrity and credibility of the organisation
  • facilitate processes to make decisions that are based on:
    • relevant information
    • examination of options and associated risks
    • input from relevant people
  • communicate about making and implementing decisions including:
    • facilitating agreement on the preferred course of action and implementation plans
    • monitoring and feedback on the implementation and impact of decisions

Demonstrate knowledge of:

  • how to identify an organisation’s standards and values when they are:
    • stated
    • implied
  • organisational values and expectations of behaviour
  • basic theory of group behaviour
  • the organisation’s process for raising questions about standards and values
  • behaviours and performance that would typically be considered damaging to an organisation
  • concepts including:
    • organisational values
    • role modelling
    • integrity and credibility
    • leadership

Nominal Hours: 50