Upon successful completion of this unit, you will:
- interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
- vary the operational plan and gain approval to deal with contingencies
- monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance
- plan and acquire physical and human resources using organisation’s systems and procedures
- manage and support personnel to achieve performance objectives, including inducting new employees and providing mentoring and coaching
- present information and recommendations to support implementation and variation of the operational plan
- document and provide reports on performance as required by the organisation
Demonstrate knowledge of:
- performance monitoring systems and processes
- methods for problem solving
- organisational policies and procedures relate to the operational plan
