Upon successful completion of this unit, you will:
- implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
- implement processes to inform team members about savings and productivity/service improvements achievements
- communicate effectively to support the continuous improvement system and implementation of improvements
- apply continuous improvement to customer services including internal and external customers
- implement, monitor and adjust improvement plans, processes and procedures to improve performance
- document performance to identify further opportunities for improvement
- manage records and reports within the organisation’s systems and procedures
Demonstrate knowledge of:
- continuous improvement processes
- typical areas of need for coaching and mentoring to support continuous improvement
- how change management techniques can support continuous improvement and initiative
- the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement
